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|
[general]
;
; Global settings for call queues
; (none exist currently)
[default]
;
; Default settings for queues (currently unused)
;
;[markq]
;
; A sample call queue
;
; Music sets which musiconhold applies for this particular
; call queue
;
;music = default
;
; An announcement may be specified which is played for the member as
; soon as they answer a call, typically to indicate to them which queue
; this call should be answered as, so that agents or members who are
; listening to more than one queue can differentiated how they should
; engage the customer
;
;announce = queue-markq
;
; A strategy may be specified. Valid strategies include:
;
; ringall - ring all available channels until one answers (default)
; roundrobin - take turns ringing each available interface
; leastrecent - ring interface which was least recently called by this queue
; fewestcalls - ring the one with fewest completed calls from this queue
; random - ring random interface
;
;strategy = ringall
;
; A context may be specified, in which if the user types a SINGLE
; digit extension while they are in the queue, they will be taken out
; of the queue and sent to that extension in this context.
;
;context = qoutcon
;
; How long do we let the phone ring before we consider this a timeout...
;
;timeout = 15
;
; How long do we wait before trying all the members again?
;
;retry = 5
;
; Maximum number of people waiting in the queue (0 for unlimited)
;
;maxlen = 0
;
; Each member of this call queue is listed on a separate line in
; the form technology/dialstring. "member" means a normal member of a
; queue. An optional penalty may be specified after a comma, such that
; entries with higher penalties are considered last.
;
;member => Zap/1
;member => Zap/2
;member => Agent/1001
;member => Agent/1002
;member => Agent/@1 ; Any agent in group 1
;member => Agent/:1,1 ; Any agent in group 1, wait for first
; available, but consider with penalty
|
