; It is possible to change the value of the QUEUE_MAX_PENALTY and QUEUE_MIN_PENALTY ; channel variables in mid-call by defining rules in the queue for when to do so. This can allow for ; a call to be opened to more members or potentially a different set of members. ; The advantage to changing members this way as opposed to inserting the caller into a ; different queue with more members or reinserting the caller into the same queue with a different ; QUEUE_MAX_PENALTY or QUEUE_MIN_PENALTY set is that the caller does not lose his place in the queue. ; ; Note: There is a limitation to these rules; a caller will follow the penaltychange rules for ; the queue that were defined at the time the caller entered the queue. If an update to the rules is ; made during the the caller's stay in the queue, these will not be reflected for that caller. ; ; The syntax for these rules is ; penaltychange => ,[,absolute or relative change to QUEUE_MIN_PENALTY] ; ; Example: ; [myrule] ; penaltychange => 30,+3 ; 30 seconds into the call increase the QUEUE_MAX_PENALTY by 3, no change to QUEUE_MIN_PENALTY ; penaltychange => 60,10,5 ; 60 seconds into the call increase the QUEUE_MAX_PENALTY to 10 and increase the QUEUE_MIN_PENALTY to 5 ; penaltychange => 75,,7 ; 75 seconds into the call keep the QUEUE_MAX_PENALTY the same and increase the QUEUE_MIN_PENALTY to 7