;
; Agent configuration
;
;
[agents]
;
; Define autologoff times if appropriate.  This is how long
; the phone has to ring with no answer before the agent is
; automatically logged off (in seconds)
;
;autologoff=15
;
; Define ackcall to require an acknowledgement by '#' when
; an agent logs in over agentcallpark.  Default is "yes".
;
;ackcall=yes
;
; Define wrapuptime.  This is the minimum amount of time when
; after disconnecting before the caller can receive a new call
; note this is in milliseconds.
;
;wrapuptime=5000
;
; Define the default musiconhold for agents
; musiconhold => music_class
;
;musiconhold => default
;
;
; Group memberships for agents (may change in mid-file just)
; 
;group=3
;group=1,2
;group=
;
; This section contains the agent definitions, in the form:
;
; agent => agentid,agentpassword,name
;
;agent => 1001,4321,Mark Spencer
;agent => 1002,4321,Will Meadows