From f8247040e6231c4b3b5099ea3a526348b7941566 Mon Sep 17 00:00:00 2001 From: russell Date: Sat, 19 Jan 2008 00:19:29 +0000 Subject: Creating tag for the release of asterisk-1.6.0-beta1 git-svn-id: http://svn.digium.com/svn/asterisk/tags/1.6.0-beta1@99163 f38db490-d61c-443f-a65b-d21fe96a405b --- .../ael/ael-test/ael-test3/telemarket_torture.ael2 | 812 +++++++++++++++++++++ 1 file changed, 812 insertions(+) create mode 100755 trunk/pbx/ael/ael-test/ael-test3/telemarket_torture.ael2 (limited to 'trunk/pbx/ael/ael-test/ael-test3/telemarket_torture.ael2') diff --git a/trunk/pbx/ael/ael-test/ael-test3/telemarket_torture.ael2 b/trunk/pbx/ael/ael-test/ael-test3/telemarket_torture.ael2 new file mode 100755 index 000000000..ebd8e9f2f --- /dev/null +++ b/trunk/pbx/ael/ael-test/ael-test3/telemarket_torture.ael2 @@ -0,0 +1,812 @@ +// +// AN EXCERSIZE IN BAD DIALPLAN DESIGN +// (What better testing ground than on telemarketers?) +// + + +// BAD DESIGN: long, boring introductions followed by long, drawn out menus of choices. +// if they survive to the last option, how will they remember the choices? +// + +// BAD DESIGN: Amateur Recording. Poor voice quality, too quiet. +// Also, the announcer is definitely not vocally gifted. +// Also, the long pauses and clicks between the intro +// and menu choices might lead some to think that +// the announcements are over, and hang up. Too bad! + +// WORSE DESIGN: Instead of using the Background application, the Playback +// application is used. After taking so much time and trouble +// to record this material, the caller must listen and enjoy +// every syllable before they can make an option choice. None +// of that interrupting with a choice. We want them to savour +// every word! + +// GOOD/BAD, ER INSIDIOUS -- DANGLE A CARROT-- GIVE THE LISTENER A GOOD REASON TO +// HANG ON AND VOLUNTARILY LISTEN TO THE TORTURE. +// BUT, DON'T MAKE PROMISES YOU WON'T KEEP! + + +context telemarket { + s => { + begin: + Playback(telemarketer-intro); // ; Script: + // Due to the extremely high volume of calls from everything from telemarketers + // to Septic System Bacteria vendors, we are asking all such organizations + // to remove this number from their call list, or as need be, to add this + // number to their No-Call list, whichever is relevent. + + // [THE CARROT:] + // We HAVE made some exceptions, and if you wish to see if your organization + // has been exempted, please listen to and follow the following prompts. + // + // Otherwise, please Cease calling this number! + // + Playback(telemarketer-choices); + // if you represent a charitable organization, please dial 1, + // if you represent a political organization, please dial 2. + // if you represent a polling company, please dial 3, + // if you represent a market research organization, please dial 4. + // if you represent a magazine or newsletter, please dial 5. + // if you represent a commercial organization, please dial 6. + } + 1 => goto telemarket-charity|s|begin; + 2 => goto telemarket-political|s|begin; + 3 => goto telemarket-pollster|s|begin; + 4 => goto telemarket-research|s|begin; + 5 => goto telemarket-magazine|s|begin; + 6 => goto telemarket-commercial|s|begin; + 7 => goto telemarket-other|s|begin; + t => goto telemarket|s|begin; + i => goto telemarket|s|begin; + o => goto telemarket|s|begin; +} + +context telemarket-charity { + s => { + begin: + Playback(telemark-charity-intro); + // We have contributed generously to many worthy causes in the past, and will + // continue to do so in the future. But we suspect that such organizatons + // have sold our name and phone number to each other until we are now hounded + // day and night by literally hundreds of such organizations. + // Enough is Enough! + // + // If we have contributed to your cause in the past, we may, perhaps, be disposed to + // do so in the future, at our option, + // we give no pledges nor make any commitments here. + // Send us material via the post if you feel this necessary + // but do not even consider email. Any email or further phone calls from your organization + // in the future, will be considered an act of aggression, and we will + // blacklist your organization for the rest of our natural lives. + // + // To see if your organization is exempt from these prohibitions, please + // comply with the following options. + Playback(telemark-charity-choices); + // If your organization is disease or genetic defect related, dial 1, + // If your organization is handicap related, dial 2. + // If your organization is a police or fireman or other similar support entity, please dial 3. + // If your organization is a grade school to high school related + // fund raiser or other type of activity, please dial 4. + // If your organization is a college or univerity or alumnis organization, please dial 5. + // If your organization is animal rights or ecology related organization, please dial 6. + // If your organization is a political action or candidate support related, please dial 7. + // If your organization is a substance abuse related organization or cause, please dial 8. + // And any other charity or tax exempt organization should dial 9. + } + 1 => goto telemarket-char-disease|s|begin; + 2 => goto telemarket-char-handicap|s|begin; + 3 => goto telemarket-char-police|s|begin; + 4 => goto telemarket-char-school|s|begin; + 5 => goto telemarket-char-college|s|begin; + 6 => goto telemarket-char-animal|s|begin; + 7 => goto telemarket-char-candidate|s|begin; + 8 => goto telemarket-char-abuse|s|begin; + 9 => goto telemarket-char-other|s|begin; +// BAD DESIGN: referring all timeouts,invalid choices, etc, back to the root of the menu tree will frustrate users no end! +// WORSE DESIGN: How about having the user have to push a button to repeat the current menu? When a time out could just +// automatically do it for the user? + t => goto telemarket|s|begin; + i => goto telemarket|s|begin; + o => goto telemarket|s|begin; +} + +context telemarket-char-disease { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-char-handicap { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-char-police { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-char-school { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-char-college { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-char-animal { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-char-candidate { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-char-abuse { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-char-other { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-sorry { + s => { + begin: + Playback(telemarket-sorry); + // Sorry -- your organization is not exempt. Please stop calling us. + // Thank you. goodbye. + Hangup(); + } +} + + +// BAD DESIGN: Hanging up on your audience, no matter what the outcome, is not a nice thing to do! + +context telemarket-exception { + s => { + begin: + Playback(telemarket-success); + // Congratulations. Your organization IS exempt. Please call us back, + // but this time, just act like a normal caller. Thank you. Goodbye. + Hangup(); + } +} + + +// BAD DESIGN: Making long cascading menu choices is a nasty thing to do to callers! +// BAD DESIGN: Putting the most frequently encountered items at the end of a list is also a nasty thing to do! + + +// GOOD DESIGN: All rejection notices use a single context. All Acceptance also. To change a rejection to an +// acceptance, just change the reference from telemarket-sorry to telemarket-exception + + +context telemarket-political { + s => { + begin: + Playback(telemark-polit-intro); + // To see if your organization is exempt from our prohibitions, + // please follow the following prompts. + // please note that they are not in alphabetical order, and you will have to + // give them your full attention. + Playback(telemark-polit-choices); + // if You represent the America First Party, dial 1. + // if You represent the American Party, dial 2. + // if You represent the American Heritage Party, dial 3. + // if You represent the American Independent Party, dial 4. + // if You represent the American Nazi Party, dial 5. + // if You represent the Pot Party, dial 6. + // if You represent the American Reform Party, dial 7. + // if You represent the Christian Falenqist Party of America, dial 8. + // all others, please dial 9. + } + 1 => goto telemarket-poli-Am1st|s|begin; + 2 => goto telemarket-poli-American|s|begin; + 3 => goto telemarket-poli-AmHer|s|begin; + 4 => goto telemarket-poli-AmInd|s|begin; + 5 => goto telemarket-poli-AmNaz|s|begin; + 6 => goto telemarket-poli-Pot|s|begin; + 7 => goto telemarket-poli-AmRef|s|begin; + 8 => goto telemarket-poli-CFP|s|begin; + 9 => goto telemarket-political2|s|begin; + t => goto telemarket|s|begin; + i => goto telemarket|s|begin; + o => goto telemarket|s|begin; +} + +context telemarket-political2 { + s => { + begin: + Playback(telemark-politx-intro); + // Thank you for your patience, and I congratulate you for your persistence. + // Just a few more options! + // + Playback(telemark-polit2-choices); + // if You represent the Communist Party USA, dial 1. + // if You represent the Constitution Party, dial 2. + // if You represent the Family Values Party, dial 3. + // if You represent the Freedom Socialist Party, dial 4. + // if You represent the Grass Roots Party, dial 5. + // if You represent the Green Party, dial 6. + // if You represent the Greens Party, dial 7. + // if You represent the Independence Party, dial 8. + // all others, goto 9. + } + 1 => goto telemarket-poli-Communist|s|begin; + 2 => goto telemarket-poli-Constit|s|begin; + 3 => goto telemarket-poli-FamVal|s|begin; + 4 => goto telemarket-poli-FreedSoc|s|begin; + 5 => goto telemarket-poli-Grassroot|s|begin; + 6 => goto telemarket-poli-Green|s|begin; + 7 => goto telemarket-poli-Greens|s|begin; + 8 => goto telemarket-poli-Independence|s|begin; + 9 => goto telemarket-political3|s|begin; + t => goto telemarket|s|begin; + i => goto telemarket|s|begin; + o => goto telemarket|s|begin; +} + +context telemarket-political3 { + s => { + begin: + Playback(telemark-politx-intro); + Playback(telemark-polit3-choices); + // if You represent the Independant American Party, dial 1. + // if You represent the Labor Party, dial 2. + // if You represent the Libertarian Party, dial 3. + // if You represent the Light Party, dial 4. + // if You represent the Natural Law Party, dial 5. + // if You represent the New Party, dial 6. + // if You represent the New Union Party, dial 7. + // if You represent the Peace and Freedom Party, dial 8. + // all others, hang on, dial 9. + } + 1 => goto telemarket-poli-IndAm|s|begin; + 2 => goto telemarket-poli-Labor|s|begin; + 3 => goto telemarket-poli-Liber|s|begin; + 4 => goto telemarket-poli-Light|s|begin; + 5 => goto telemarket-poli-NatLaw|s|begin; + 6 => goto telemarket-poli-New|s|begin; + 7 => goto telemarket-poli-NewUn|s|begin; + 8 => goto telemarket-poli-PeaceFree|s|begin; + 9 => goto telemarket-political4|s|begin; + t => goto telemarket|s|begin; + i => goto telemarket|s|begin; + o => goto telemarket|s|begin; +} + + +context telemarket-political4 { + s => { + begin: + Playback(telemark-politx-intro); + Playback(telemark-polit4-choices); + // if You represent the Prohibition Party, dial 1. + // if You represent the Reform Party, dial 2. + // if You represent the Revolution , dial 3. + // if You represent the Socialist Party USA, dial 4. + // if You represent the Socialist Action Party, dial 5. + // if You represent the Socialist Equality Party, dial 6. + // if You represent the Socialist Labor Party, dial 7. + // if You represent the Socialist Workers Party, dial 8. + // all others, hang on, and dial 9. + } + 1 => goto telemarket-poli-Prohib|s|begin; + 2 => goto telemarket-poli-Ref|s|begin; + 3 => goto telemarket-poli-Revol|s|begin; + 4 => goto telemarket-poli-SocPart|s|begin; + 5 => goto telemarket-poli-SocAct|s|begin; + 6 => goto telemarket-poli-SocEq|s|begin; + 7 => goto telemarket-poli-SocLab|s|begin; + 8 => goto telemarket-poli-SocWork|s|begin; + 9 => goto telemarket-political5|s|begin; + t => goto telemarket|s|begin; + i => goto telemarket|s|begin; + o => goto telemarket|s|begin; +} + + +context telemarket-political5 { + s => { + begin: + Playback(telemark-politx-intro); + Playback(telemark-polit5-choices); + // if You represent the Southern Party, dial 1. + // if You represent the Southern Independence Party, dial 2. + // if You represent the US Pacifist Party, dial 3. + // if You represent the We the People Party, dial 4. + // if You represent the Workers World Party, dial 5. + // if You represent the Democratic Party, dial 6. + // if You represent the Republican Party, dial 7. + // all others, may dial 8. + } + 1 => goto telemarket-poli-South|s|begin; + 2 => goto telemarket-poli-SoInd|s|begin; + 3 => goto telemarket-poli-USPac|s|begin; + 4 => goto telemarket-poli-WTP|s|begin; + 5 => goto telemarket-poli-WWP|s|begin; + 6 => goto telemarket-poli-Democrat|s|begin; + 7 => goto telemarket-poli-Repub|s|begin; + 8 => goto telemarket-poli-other|s|begin; + t => goto telemarket|s|begin; + i => goto telemarket|s|begin; + o => goto telemarket|s|begin; +} + + +context telemarket-poli-other { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-Repub { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-Democrat { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-WWP { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-WTP { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-USPac { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-SoInd { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-South { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-SocWork { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-SocLab { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-SocEq { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-SocAct { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-SocPart { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-Revol { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-Ref { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-Prohib { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-PeaceFree { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-NewUn { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-New { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-NatLaw { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-Light { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-Liber { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-Labor { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-IndAm { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-Independence { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-Greens { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-Green { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-Grassroot { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-FreedSoc { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-FamVal { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-Constit { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-Communist { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-CFP { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-AmRef { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +// BAD DESIGN: Putting in infinite loops in the menus, whether by design or mistake is not nice! +context telemarket-poli-Pot { + s => { + begin: + goto telemarket-political|s|begin; // will the Pot Party Guys even notice an infinite loop? + } +} + +context telemarket-poli-AmNaz { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-AmInd { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-AmHer { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-American { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + +context telemarket-poli-Am1st { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + + +context telemarket-pollster { + s => { + begin: + Playback(telemark-poll-intro); + // I'm sorry-- We are just not available for doing any polling at the moment. So, + // please remove us from your list. + goto telemarket-sorry|s|begin; + } + t => goto telemarket|s|begin; + i => goto telemarket|s|begin; + o => goto telemarket|s|begin; +} + + +context telemarket-research { + s => { + begin: + Playback(telemark-research-intro); + // I'd like to say I'd love to help you with your market survey, but that would be a complete + // and total lie. I am not interested in helping you with Market Surveys. + // + // Please remove me from your call list. It just doesn't pay enough. But Thank you. + goto telemarket-sorry|s|begin; + } + t => goto telemarket|s|begin; + i => goto telemarket|s|begin; + o => goto telemarket|s|begin; +} + + +context telemarket-magazine { + s => { + begin: + Playback(telemark-mag-choices); + // If you are calling to see if I would like a NEW free subscription + // to your magazine or newsletter, please dial 1. + // If you are calling to see if I want to Renew an existing subscription, please dial 2. + // If you are representing some publisher, and want my opinion about something, or are doing + // some kind of survey, please dial 3. + // If you are calling to verify that some previous caller actually called me, and the + // verification information is correct, please dial 4. + // and if your call purpose doesn't match any of the above, please dial 5. + } + 1 => goto telemark-mag-new|s|begin; + 2 => goto telemark-mag-renew|s|begin; + 3 => goto telemark-mag-survey|s|begin; + 4 => goto telemark-mag-verify|s|begin; + 5 => goto telemark-mag-other|s|begin; + t => goto telemarket|s|begin; + i => goto telemarket|s|begin; + o => goto telemarket|s|begin; +} + + +context telemark-mag-new { + s => { + begin: + Playback(telemark-mag-new); + // I'm sorry, I'm maxed out, and the answer is NO. + // If you really think I'd LOVE to add your publication to the pile I already get, + // Send something via the post. Don't call me. + // Thank you. bye. + Hangup(); + } + t => goto telemarket|s|begin; + i => goto telemarket|s|begin; + o => goto telemarket|s|begin; +} + + +context telemark-mag-renew { + s => { + begin: + Playback(telemark-mag-renew); + // So, you want to see if I want to Renew, do you? The answer is most likely "YES". + // + // But, I will not answer a long list of questions over the phone. Send such + // categorization info via the post, and stop bothering me over the phone, + // if this is what you want. + // Do you need verification information? Normally I opt out of such nonsense, if possible. + // If not, use whatever of the following you can: + // My birth month is October. + // My birthplace is Kigali, in Rwanda, in Afica. + // My eye color is orange. + // All of these are wonderfully false, but I use them regularly for such purposes. Thank you. + Hangup(); + } + t => goto telemarket|s|begin; + i => goto telemarket|s|begin; + o => goto telemarket|s|begin; +} + + +context telemark-mag-survey { + s => { + begin: + Playback(telemark-mag-survey); + // Sorry, I don't have time to answer survey or opinion questions. Find someone + // else to help build your marketing database, I guess. Good Luck. + Hangup(); + } + t => goto telemarket|s|begin; + i => goto telemarket|s|begin; + o => goto telemarket|s|begin; +} + + +context telemark-mag-verify { + s => { + begin: + Playback(telemark-mag-verify); + // If you are calling to verify that your own agents aren't ripping you off, + // sorry, I can't help you. I opt out whenever I can, mainly because I'm not + // paid enough for this kind of thing. I always lie, and I can't remember + // what I might have said. Sorry. Goodbye. + Hangup(); + } + t => goto telemarket|s|begin; + i => goto telemarket|s|begin; + o => goto telemarket|s|begin; +} + + +context telemark-mag-other { + s => { + begin: + goto telemarket-sorry|s|begin; + } +} + + + +// BAD DESIGN: Is it entrapment, when you lure telemarketers to reveal their contact information, +// Just so you can report them to the FTC/FCC? If it is, isn't it unethical for them +// to hide their CID (via Anonymous, usually), to hide their identities from the public? + +// BTW -- What telemarketer would be stupid enough to fall for this? I'll bet not a single one! +// For that matter, what telemarketer will be stupid enough to even enter any of this? I'll bet not a single one! +// (but it was fun messing around). + +context telemarket-commercial { + s => { + begin: + Playback(telemark-comm-intro); // Script: Please leave your name, organization, and phone number, plus + // a short description of the purpose of your call, at the prompt. + // We will do our best to respond to your call! And, in the mean time, + // do not forget to add us to your no-call list! + Voicemail(u82); + goto telemarket-sorry|s|begin; + } + t => goto telemarket|s|begin; + i => goto telemarket|s|begin; + o => goto telemarket|s|begin; +} + + +context telemarket-other { + s => { + begin: + Playback(telemark-other-intro); + // Please review the previous menu options, and see if you really don't + // fit in one of the previous categories. + // If you do not, go ahead, and call me again, and let me know what category + // I should have included in the above list. I appreciate this. Thank you much! + Hangup(); + } + t => goto telemarket|s|begin; + i => goto telemarket|s|begin; + o => goto telemarket|s|begin; +} -- cgit v1.2.3