From 89201083ba81ee8249f1d852dd00ccc154a711a4 Mon Sep 17 00:00:00 2001 From: markster Date: Thu, 12 Feb 2004 22:11:02 +0000 Subject: Add queue logging and fix indications buglet git-svn-id: http://svn.digium.com/svn/asterisk/trunk@2159 f38db490-d61c-443f-a65b-d21fe96a405b --- doc/queuelog.txt | 62 ++++++++++++++++++++++++++++++++++++++++++++++++++++++++ 1 file changed, 62 insertions(+) create mode 100755 doc/queuelog.txt (limited to 'doc') diff --git a/doc/queuelog.txt b/doc/queuelog.txt new file mode 100755 index 000000000..fc93d2490 --- /dev/null +++ b/doc/queuelog.txt @@ -0,0 +1,62 @@ +Queue Log Information +===================== + +In order to properly manage ACD queues, it is important to be able to +keep track of details of call setups and teardowns in much greater detail +than traditional call detail records provide. In order to support this, +extensive and detailed tracing of every queued call is stored in the +queue log, located (by default) in /var/log/asterisk/queue_log. + +These are the events (and associated information) in the queue log: + +ABANDON(position|origposition|waittime) +The caller abandoned their position in the queue. The position is the +caller's position in the queue when they hungup, the origposition is +the original position the caller was when they first entered the +queue, and the waittime is how long the call had been waiting in the +queue at the time of disconnect. + +AGENTDUMP +The agent dumped the caller while listening to the queue announcement. + +COMPLETEAGENT(holdtime|calltime|origposition) +The caller was connected to an agent, and the call was terminated normally +by the *agent*. The caller's hold time and the length of the call are both +recorded. The caller's original position in the queue is recorded in +origposition. + +COMPLETECALLER(holdtime|calltime|origposition) +The caller was connected to an agent, and the call was terminated normally +by the *caller*. The caller's hold time and the length of the call are both +recorded. The caller's original position in the queue is recorded in +origposition. + +CONFIGRELOAD +The configuration has been reloaded (e.g. with asterisk -rx reload) + +CONNECT(holdtime) +The caller was connected to an agent. Hold time represents the amount +of time the caller was on hold. + +ENTERQUEUE(url|callerid) +A call has entered the queue. URL (if specified) and Caller*ID are placed +in the log. + +EXITWITHKEY(key|position) +The caller elected to use a menu key to exit the queue. The key and +the caller's position in the queue are recorded. + +EXITWITHTIMEOUT(position) +The caller was on hold too long and the timeout expired. + +QUEUESTART +The queueing system has been started for the first time this session. + +SYSCOMPAT +A call was answered by an agent, but the call was dropped because the +channels were not compatible. + +TRANSFER(extension,context) +Caller was transferred to a different extension. Context and extension +are recorded. + -- cgit v1.2.3