1 files changed, 0 insertions, 118 deletions
diff --git a/doc/tex/queuelog.tex b/doc/tex/queuelog.tex
deleted file mode 100644
index 312ef7c5e..000000000
--- a/doc/tex/queuelog.tex
+++ /dev/null
@@ -1,118 +0,0 @@
-In order to properly manage ACD queues, it is important to be able to
-keep track of details of call setups and teardowns in much greater detail
-than traditional call detail records provide.  In order to support this,
-extensive and detailed tracing of every queued call is stored in the
-queue log, located (by default) in \path{/var/log/asterisk/queue_log}.
-
-These are the events (and associated information) in the queue log:
-
-\textbf{ABANDON(position$|$origposition$|$waittime)}
-
-The caller abandoned their position in the queue.  The position is the
-caller's position in the queue when they hungup, the origposition is
-the original position the caller was when they first entered the
-queue, and the waittime is how long the call had been waiting in the
-queue at the time of disconnect.
-
-\textbf{AGENTDUMP}
-
-The agent dumped the caller while listening to the queue announcement.
-
-\textbf{AGENTLOGIN(channel)}
-
-The agent logged in.  The channel is recorded.
-
-\textbf{AGENTCALLBACKLOGIN(exten@context)}
-
-The callback agent logged in.  The login extension and context is recorded.
-
-\textbf{AGENTLOGOFF(channel$|$logintime)}
-
-The agent logged off.  The channel is recorded, along with the total time
-the agent was logged in.
-
-\textbf{AGENTCALLBACKLOGOFF(exten@context$|$logintime$|$reason)}
-
-The callback agent logged off.  The last login extension and context is
-recorded, along with the total time the agent was logged in, and the
-reason for the logoff if it was not a normal logoff
-(e.g., Autologoff, Chanunavail)
-
-\textbf{COMPLETEAGENT(holdtime$|$calltime$|$origposition)}
-
-The caller was connected to an agent, and the call was terminated normally
-by the *agent*.  The caller's hold time and the length of the call are both
-recorded.  The caller's original position in the queue is recorded in
-origposition.
-
-\textbf{COMPLETECALLER(holdtime$|$calltime$|$origposition)}
-
-The caller was connected to an agent, and the call was terminated normally
-by the *caller*.  The caller's hold time and the length of the call are both
-recorded.  The caller's original position in the queue is recorded in
-origposition.
-
-\textbf{CONFIGRELOAD}
-
-The configuration has been reloaded (e.g. with asterisk -rx reload)
-
-\textbf{CONNECT(holdtime$|$bridgedchanneluniqueid$|$ringtime)}
-
-The caller was connected to an agent.  Hold time represents the amount
-of time the caller was on hold. The bridged channel unique ID contains
-the unique ID of the queue member channel that is taking the call. This
-is useful when trying to link recording filenames to a particular
-call in the queue. Ringtime represents the time the queue members phone
-was ringing prior to being answered.
-
-\textbf{ENTERQUEUE(url$|$callerid)}
-
-A call has entered the queue.  URL (if specified) and Caller*ID are placed
-in the log.
-
-\textbf{EXITEMPTY(position$|$origposition$|$waittime)}
-
-The caller was exited from the queue forcefully because the queue had no
-reachable members and it's configured to do that to callers when there
-are no reachable members. The position is the caller's position in the
-queue when they hungup, the origposition is the original position the
-caller was when they first entered the queue, and the waittime is how
-long the call had been waiting in the queue at the time of disconnect.
-
-\textbf{EXITWITHKEY(key$|$position$|$origposition$|$waittime)}
-
-The caller elected to use a menu key to exit the queue.  The key and
-the caller's position in the queue are recorded.  The caller's entry
-position and amoutn of time waited is also recorded.
-
-\textbf{EXITWITHTIMEOUT(position$|$origposition$|$waittime)}
-
-The caller was on hold too long and the timeout expired.  The position in the
-queue when the timeout occurred, the entry position, and the amount of time
-waited are logged.
-
-\textbf{QUEUESTART}
-
-The queueing system has been started for the first time this session.
-
-\textbf{RINGNOANSWER(ringtime)}
-
-After trying for ringtime ms to connect to the available queue member,
-the attempt ended without the member picking up the call. Bad queue
-member!
-
-\textbf{SYSCOMPAT}
-
-A call was answered by an agent, but the call was dropped because the
-channels were not compatible.
-
-\textbf{TRANSFER(extension$|$context$|$holdtime$|$calltime$|$origposition)}
-
-Caller was transferred to a different extension.  Context and extension
-are recorded. The caller's hold time and the length of the call are both
-recorded, as is the caller's entry position at the time of the transfer.
-PLEASE remember that transfers performed by SIP UA's by way of a reinvite
-may not always be caught by Asterisk and trigger off this event. The only
-way to be 100\% sure that you will get this event when a transfer is
-performed by a queue member is to use the built-in transfer functionality
-of Asterisk.