diff options
Diffstat (limited to 'doc/queuelog.txt')
| -rw-r--r-- | doc/queuelog.txt | 99 |
1 files changed, 99 insertions, 0 deletions
diff --git a/doc/queuelog.txt b/doc/queuelog.txt new file mode 100644 index 000000000..fa8cb48e8 --- /dev/null +++ b/doc/queuelog.txt @@ -0,0 +1,99 @@ +Queue Log Information +===================== + +In order to properly manage ACD queues, it is important to be able to +keep track of details of call setups and teardowns in much greater detail +than traditional call detail records provide. In order to support this, +extensive and detailed tracing of every queued call is stored in the +queue log, located (by default) in /var/log/asterisk/queue_log. + +These are the events (and associated information) in the queue log: + +ABANDON(position|origposition|waittime) +The caller abandoned their position in the queue. The position is the +caller's position in the queue when they hungup, the origposition is +the original position the caller was when they first entered the +queue, and the waittime is how long the call had been waiting in the +queue at the time of disconnect. + +AGENTDUMP +The agent dumped the caller while listening to the queue announcement. + +AGENTLOGIN(channel) +The agent logged in. The channel is recorded. + +AGENTCALLBACKLOGIN(exten@context) +The callback agent logged in. The login extension and context is recorded. + +AGENTLOGOFF(channel|logintime) +The agent logged off. The channel is recorded, along with the total time +the agent was logged in. + +AGENTCALLBACKLOGOFF(exten@context|logintime|reason) +The callback agent logged off. The last login extension and context is +recorded, along with the total time the agent was logged in, and the +reason for the logoff if it was not a normal logoff +(e.g., Autologoff, Chanunavail) + +COMPLETEAGENT(holdtime|calltime|origposition) +The caller was connected to an agent, and the call was terminated normally +by the *agent*. The caller's hold time and the length of the call are both +recorded. The caller's original position in the queue is recorded in +origposition. + +COMPLETECALLER(holdtime|calltime|origposition) +The caller was connected to an agent, and the call was terminated normally +by the *caller*. The caller's hold time and the length of the call are both +recorded. The caller's original position in the queue is recorded in +origposition. + +CONFIGRELOAD +The configuration has been reloaded (e.g. with asterisk -rx reload) + +CONNECT(holdtime|bridgedchanneluniqueid) +The caller was connected to an agent. Hold time represents the amount +of time the caller was on hold. The bridged channel unique ID contains +the unique ID of the queue member channel that is taking the call. This +is useful when trying to link recording filenames to a particular +call in the queue. + +ENTERQUEUE(url|callerid) +A call has entered the queue. URL (if specified) and Caller*ID are placed +in the log. + +EXITEMPTY(position|origposition|waittime) +The caller was exited from the queue forcefully because the queue had no +reachable members and it's configured to do that to callers when there +are no reachable members. The position is the caller's position in the +queue when they hungup, the origposition is the original position the +caller was when they first entered the queue, and the waittime is how +long the call had been waiting in the queue at the time of disconnect. + +EXITWITHKEY(key|position) +The caller elected to use a menu key to exit the queue. The key and +the caller's position in the queue are recorded. + +EXITWITHTIMEOUT(position) +The caller was on hold too long and the timeout expired. + +QUEUESTART +The queueing system has been started for the first time this session. + +RINGNOANSWER(ringtime) +After trying for ringtime ms to connect to the available queue member, +the attempt ended without the member picking up the call. Bad queue +member! + +SYSCOMPAT +A call was answered by an agent, but the call was dropped because the +channels were not compatible. + +TRANSFER(extension|context|holdtime|calltime) +Caller was transferred to a different extension. Context and extension +are recorded. The caller's hold time and the length of the call are both +recorded. PLEASE remember that transfers performed by SIP UA's by way +of a reinvite may not always be caught by Asterisk and trigger off this +event. The only way to be 100% sure that you will get this event when +a transfer is performed by a queue member is to use the built-in transfer +functionality of Asterisk. + |