diff options
Diffstat (limited to 'configs')
| -rw-r--r-- | configs/agents.conf.sample | 14 |
1 files changed, 10 insertions, 4 deletions
diff --git a/configs/agents.conf.sample b/configs/agents.conf.sample index e07a420c8..bab4d1b7d 100644 --- a/configs/agents.conf.sample +++ b/configs/agents.conf.sample @@ -36,17 +36,23 @@ persistentagents=yes ; ;autologoffunavail=yes ; -; Define ackcall to require an acknowledgement by '#' when +; Define ackcall to require a DTMF acknowledgement when ; an agent logs in using agentcallbacklogin. Default is "no". ; Can also be set to "always", which will also require AgentLogin -; agents to acknowledge calls by pressing '#'. +; agents to acknowledge calls. Use the acceptdtmf option to +; configure what DTMF key press should be used to acknowledge the +; call. The default is '#'. ; ;ackcall=no +;acceptdtmf=# ; -; Define endcall to allow an agent to hangup a call by '*'. -; Default is "yes". Set this to "no" to ignore '*'. +; Define endcall to allow an agent to hangup a call with a +; DTMF keypress. Default is "yes". Use the enddtmf option to +; configure which DTMF key will end a call. The default is +; '*'. ; ;endcall=yes +;enddtmf=* ; ; Define wrapuptime. This is the minimum amount of time when ; after disconnecting before the caller can receive a new call |