diff options
Diffstat (limited to 'configs/queues.conf.sample')
| -rw-r--r-- | configs/queues.conf.sample | 94 |
1 files changed, 47 insertions, 47 deletions
diff --git a/configs/queues.conf.sample b/configs/queues.conf.sample index fb45a2e9e..db3ee3515 100644 --- a/configs/queues.conf.sample +++ b/configs/queues.conf.sample @@ -13,12 +13,12 @@ persistentmembers = yes ; Keep queue statistics during a reload. Default is 'no' ; keepstats = no -; +; ; AutoFill Behavior -; The old/current behavior of the queue has a serial type behavior +; The old/current behavior of the queue has a serial type behavior ; in that the queue will make all waiting callers wait in the queue ; even if there is more than one available member ready to take -; calls until the head caller is connected with the member they +; calls until the head caller is connected with the member they ; were trying to get to. The next waiting caller in line then ; becomes the head caller, and they are then connected with the ; next available member and all available members and waiting callers @@ -26,8 +26,8 @@ keepstats = no ; autofill=yes makes sure that when the waiting callers are connecting ; with available members in a parallel fashion until there are ; no more available members or no more waiting callers. This is -; probably more along the lines of how a queue should work and -; in most cases, you will want to enable this behavior. If you +; probably more along the lines of how a queue should work and +; in most cases, you will want to enable this behavior. If you ; do not specify or comment out this option, it will default to no ; to keep backward compatibility with the old behavior. ; @@ -36,22 +36,22 @@ autofill = yes ; Monitor Type ; By setting monitor-type = MixMonitor, when specifying monitor-format ; to enable recording of queue member conversations, app_queue will -; now use the new MixMonitor application instead of Monitor so +; now use the new MixMonitor application instead of Monitor so ; the concept of "joining/mixing" the in/out files now goes away ; when this is enabled. You can set the default type for all queues ; here, and then also change monitor-type for individual queues within -; queue by using the same configuration parameter within a queue +; queue by using the same configuration parameter within a queue ; configuration block. If you do not specify or comment out this option, ; it will default to the old 'Monitor' behavior to keep backward -; compatibility. +; compatibility. ; monitor-type = MixMonitor ; -; UpdateCDR behavior. +; UpdateCDR behavior. ; This option is implemented to mimic chan_agents behavior of populating -; CDR dstchannel field of a call with an agent name, which you can set -; at the login time with AddQueueMember membername parameter. -; +; CDR dstchannel field of a call with an agent name, which you can set +; at the login time with AddQueueMember membername parameter. +; ; updatecdr = no ; @@ -134,7 +134,7 @@ shared_lastcall=no ; The member's phone is rung for 5 seconds and he does not answer. ; The retry time of 4 seconds occurs. ; The queue selects a second member to call. -; +; ; How long does that second member's phone ring? Does it ring for 5 seconds ; since the timeout set in app_queue is 5 seconds? Does it ring for 1 second since ; the caller has been in the queue for 9 seconds and is supposed to be removed after @@ -143,8 +143,8 @@ shared_lastcall=no ; rather use the time specified in the configuration file even if it means having the ; caller stay in the queue longer than the time specified in the application argument. ; For the scenario described above, timeoutpriority=conf would result in the second -; member's phone ringing for 5 seconds. By specifying "app" as the value for -; timeoutpriority, you are saying that the timeout specified as the argument to the +; member's phone ringing for 5 seconds. By specifying "app" as the value for +; timeoutpriority, you are saying that the timeout specified as the argument to the ; Queue application is more important. In the scenario above, timeoutpriority=app ; would result in the second member's phone ringing for 1 second. ; @@ -152,7 +152,7 @@ shared_lastcall=no ; and the configuration file timeout is set to 0, but the application argument timeout is ; non-zero, then the timeoutpriority is ignored and the application argument is used as ; the timeout. Furthermore, if no application argument timeout is specified, then the -; timeoutpriority option is ignored and the configuration file timeout is always used +; timeoutpriority option is ignored and the configuration file timeout is always used ; when calling queue members. ; ; In timeoutpriority=conf mode however timeout specified in config file will take higher @@ -170,8 +170,8 @@ shared_lastcall=no ;timeoutpriority = app|conf ; ;-----------------------END QUEUE TIMING OPTIONS--------------------------------- -; Weight of queue - when compared to other queues, higher weights get -; first shot at available channels when the same channel is included in +; Weight of queue - when compared to other queues, higher weights get +; first shot at available channels when the same channel is included in ; more than one queue. ; ;weight=0 @@ -196,21 +196,21 @@ shared_lastcall=no ; ;maxlen = 0 ; -; If set to yes, just prior to the caller being bridged with a queue member +; If set to yes, just prior to the caller being bridged with a queue member ; the following variables will be set ; MEMBERINTERFACE is the interface name (eg. Agent/1234) ; MEMBERNAME is the member name (eg. Joe Soap) -; MEMBERCALLS is the number of calls that interface has taken, -; MEMBERLASTCALL is the last time the member took a call. -; MEMBERPENALTY is the penalty of the member +; MEMBERCALLS is the number of calls that interface has taken, +; MEMBERLASTCALL is the last time the member took a call. +; MEMBERPENALTY is the penalty of the member ; MEMBERDYNAMIC indicates if a member is dynamic or not ; MEMBERREALTIME indicates if a member is realtime or not ; ;setinterfacevar=no ; -; If set to yes, just prior to the caller being bridged with a queue member +; If set to yes, just prior to the caller being bridged with a queue member ; the following variables will be set: -; QEHOLDTIME callers hold time +; QEHOLDTIME callers hold time ; QEORIGINALPOS original position of the caller in the queue ; ;setqueueentryvar=no @@ -220,7 +220,7 @@ shared_lastcall=no ; and just prior to the caller leaving the queue ; QUEUENAME name of the queue ; QUEUEMAX maxmimum number of calls allowed -; QUEUESTRATEGY the strategy of the queue; +; QUEUESTRATEGY the strategy of the queue; ; QUEUECALLS number of calls currently in the queue ; QUEUEHOLDTIME current average hold time ; QUEUECOMPLETED number of completed calls for the queue @@ -231,17 +231,17 @@ shared_lastcall=no ;setqueuevar=no ; ; if set, run this macro when connected to the queue member -; you can override this macro by setting the macro option on +; you can override this macro by setting the macro option on ; the queue application ; ; membermacro=somemacro -; How often to announce queue position and/or estimated +; How often to announce queue position and/or estimated ; holdtime to caller (0=off) ; Note that this value is ignored if the caller's queue ; position has changed (see min-announce-frequency) ; -;announce-frequency = 90 +;announce-frequency = 90 ; ; The absolute minimum time between the start of each ; queue position and/or estimated holdtime announcement @@ -300,26 +300,26 @@ shared_lastcall=no ; ; queue-thankyou= ; -; ("You are now first in line.") -;queue-youarenext = queue-youarenext -; ("There are") + ; ("You are now first in line.") +;queue-youarenext = queue-youarenext + ; ("There are") ;queue-thereare = queue-thereare -; ("calls waiting.") + ; ("calls waiting.") ;queue-callswaiting = queue-callswaiting -; ("The current est. holdtime is") + ; ("The current est. holdtime is") ;queue-holdtime = queue-holdtime -; ("minutes.") + ; ("minutes.") ;queue-minutes = queue-minutes -; ("seconds.") + ; ("seconds.") ;queue-seconds = queue-seconds -; ("Thank you for your patience.") + ; ("Thank you for your patience.") ;queue-thankyou = queue-thankyou -; ("Hold time") + ; ("Hold time") ;queue-reporthold = queue-reporthold -; ("All reps busy / wait for next") + ; ("All reps busy / wait for next") ;periodic-announce = queue-periodic-announce ; -; A set of periodic announcements can be defined by separating +; A set of periodic announcements can be defined by separating ; periodic announcements to reproduce by commas. For example: ;periodic-announce = queue-periodic-announce,your-call-is-important,please-wait ; @@ -358,7 +358,7 @@ shared_lastcall=no ; ; You can specify the options supplied to MixMonitor by calling ; Set(MONITOR_OPTIONS=av(<x>)V(<x>)W(<x>)) -; The 'b' option for MixMonitor (only save audio to the file while bridged) is +; The 'b' option for MixMonitor (only save audio to the file while bridged) is ; implied. ; ; You can specify a post recording command to be executed after the end of @@ -379,9 +379,9 @@ shared_lastcall=no ; whether a caller may join a queue depending on several factors of member availability. ; Similarly, then leavewhenempty option controls whether a caller may remain in a queue ; he has already joined. Both options take a comma-separated list of factors which -; contribute towards whether a caller may join/remain in the queue. The list of +; contribute towards whether a caller may join/remain in the queue. The list of ; factors which contribute to these option is as follows: -; +; ; paused: a member is not considered available if he is paused ; penalty: a member is not considered available if his penalty is less than QUEUE_MAX_PENALTY ; inuse: a member is not considered available if he is currently on a call @@ -394,14 +394,14 @@ shared_lastcall=no ; current device state. ; wrapup: A member is not considered available if he is currently in his wrapuptime after ; taking a call. -; +; ; For the "joinempty" option, when a caller attempts to enter a queue, the members of that ; queue are examined. If all members are deemed to be unavailable due to any of the conditions ; listed for the "joinempty" option, then the caller will be unable to enter the queue. For the ; "leavewhenempty" option, the state of the members of the queue are checked periodically during ; the caller's stay in the queue. If all of the members are unavailable due to any of the above ; conditions, then the caller will be removed from the queue. -; +; ; Some examples: ; ;joinempty = paused,inuse,invalid @@ -411,7 +411,7 @@ shared_lastcall=no ; ;leavewhenempty = inuse,ringing ; -; A caller will be removed from the queue if at least one member cannot be found +; A caller will be removed from the queue if at least one member cannot be found ; who is not on the phone, or whose phone is not ringing. ; ; For the sake of backwards-compatibility, the joinempty and leavewhenempty @@ -461,7 +461,7 @@ shared_lastcall=no ; ; timeoutrestart = no ; -; If you wish to implement a rule defined in queuerules.conf (see +; If you wish to implement a rule defined in queuerules.conf (see ; configs/queuerules.conf.sample from the asterisk source directory for ; more information about penalty rules) by default, you may specify this ; by setting defaultrule to the rule's name @@ -501,5 +501,5 @@ shared_lastcall=no ; ;member => Agent/@1 ; Any agent in group 1 ;member => Agent/:1,1 ; Any agent in group 1, wait for first -; available, but consider with penalty + ; available, but consider with penalty |