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-rwxr-xr-xapps/app_queue.c47
1 files changed, 42 insertions, 5 deletions
diff --git a/apps/app_queue.c b/apps/app_queue.c
index e5e484149..1f28aa6da 100755
--- a/apps/app_queue.c
+++ b/apps/app_queue.c
@@ -35,6 +35,8 @@
#include <sys/signal.h>
#include <netinet/in.h>
+#include "../astconf.h"
+
#include <pthread.h>
#define QUEUE_STRATEGY_RINGALL 0
@@ -128,6 +130,8 @@ struct queue_ent {
char announce[80]; /* Announcement to play */
char context[80]; /* Context when user exits queue */
int pos; /* Where we are in the queue */
+ int opos; /* Where we started in the queue */
+ int handled; /* Whether our call was handled */
time_t start; /* When we started holding */
struct ast_channel *chan; /* Our channel */
struct queue_ent *next; /* The next queue entry */
@@ -221,6 +225,7 @@ static int join_queue(char *queuename, struct queue_ent *qe)
qe->next = NULL;
qe->parent = q;
qe->pos = ++pos;
+ qe->opos = pos;
strncpy(qe->moh, q->moh, sizeof(qe->moh));
strncpy(qe->announce, q->announce, sizeof(qe->announce));
strncpy(qe->context, q->context, sizeof(qe->context));
@@ -699,6 +704,9 @@ static int try_calling(struct queue_ent *qe, char *options, char *announceoverri
int allowredir_out=0;
int allowdisconnect=0;
char restofit[AST_MAX_EXTENSION];
+ char oldexten[AST_MAX_EXTENSION]="";
+ char oldcontext[AST_MAX_EXTENSION]="";
+ char queuename[256]="";
char *newnum;
struct ast_channel *peer;
struct localuser *lpeer;
@@ -707,8 +715,10 @@ static int try_calling(struct queue_ent *qe, char *options, char *announceoverri
int x=0;
char *announce = NULL;
char digit = 0;
+ time_t callstart;
/* Hold the lock while we setup the outgoing calls */
ast_mutex_lock(&qe->parent->lock);
+ strncpy(queuename, qe->parent->name, sizeof(queuename) - 1);
cur = qe->parent->members;
if (strlen(qe->announce))
announce = qe->announce;
@@ -797,6 +807,7 @@ static int try_calling(struct queue_ent *qe, char *options, char *announceoverri
/* Ah ha! Someone answered within the desired timeframe. Of course after this
we will always return with -1 so that it is hung up properly after the
conversation. */
+ qe->handled++;
if (!strcmp(qe->chan->type,"Zap")) {
if (tmp->dataquality) zapx = 0;
ast_channel_setoption(qe->chan,AST_OPTION_TONE_VERIFY,&zapx,sizeof(char),0);
@@ -822,6 +833,7 @@ static int try_calling(struct queue_ent *qe, char *options, char *announceoverri
if (res2) {
/* Agent must have hung up */
ast_log(LOG_WARNING, "Agent on %s hungup on the customer. They're going to be pissed.\n", peer->name);
+ ast_queue_log(queuename, qe->chan->uniqueid, peer->name, "AGENTDUMP", "");
ast_hangup(peer);
return -1;
}
@@ -832,6 +844,7 @@ static int try_calling(struct queue_ent *qe, char *options, char *announceoverri
/* Make sure channels are compatible */
res = ast_channel_make_compatible(qe->chan, peer);
if (res < 0) {
+ ast_queue_log(queuename, qe->chan->uniqueid, peer->name, "SYSCOMPAT", "");
ast_log(LOG_WARNING, "Had to drop call because I couldn't make %s compatible with %s\n", qe->chan->name, peer->name);
ast_hangup(peer);
return -1;
@@ -843,7 +856,18 @@ static int try_calling(struct queue_ent *qe, char *options, char *announceoverri
ast_log(LOG_DEBUG, "app_queue: sendurl=%s.\n", url);
ast_channel_sendurl( peer, url );
} /* /JDG */
+ ast_queue_log(queuename, qe->chan->uniqueid, peer->name, "CONNECT", "%ld", (long)time(NULL) - qe->start);
+ strncpy(oldcontext, qe->chan->context, sizeof(oldcontext) - 1);
+ strncpy(oldexten, qe->chan->exten, sizeof(oldexten) - 1);
+ time(&callstart);
bridge = ast_bridge_call(qe->chan, peer, allowredir_in, allowredir_out, allowdisconnect);
+ if (strcasecmp(oldcontext, qe->chan->context) || strcasecmp(oldexten, qe->chan->exten)) {
+ ast_queue_log(queuename, qe->chan->uniqueid, peer->name, "TRANSFER", "%s|%s", qe->chan->exten, qe->chan->context);
+ } else if (qe->chan->_softhangup) {
+ ast_queue_log(queuename, qe->chan->uniqueid, peer->name, "COMPLETECALLER", "%ld|%ld", (long)(callstart - qe->start), (long)(time(NULL) - callstart));
+ } else {
+ ast_queue_log(queuename, qe->chan->uniqueid, peer->name, "COMPLETEAGENT", "%ld|%ld", (long)(callstart - qe->start), (long)(time(NULL) - callstart));
+ }
if(bridge != AST_PBX_NO_HANGUP_PEER)
ast_hangup(peer);
@@ -1139,41 +1163,54 @@ static int queue_exec(struct ast_channel *chan, void *data)
qe.chan = chan;
qe.start = time(NULL);
if (!join_queue(queuename, &qe)) {
+ ast_queue_log(queuename, chan->uniqueid, "NONE", "ENTERQUEUE", "%s|%s", url ? url : "", chan->callerid ? chan->callerid : "");
/* Start music on hold */
ast_moh_start(chan, qe.moh);
for (;;) {
res = wait_our_turn(&qe);
/* If they hungup, return immediately */
if (res < 0) {
+ ast_queue_log(queuename, chan->uniqueid, "NONE", "ABANDON", "%d|%d|%ld", qe.pos, qe.opos, (long)time(NULL) - qe.start);
if (option_verbose > 2) {
ast_verbose(VERBOSE_PREFIX_3 "User disconnected while waiting their turn\n");
res = -1;
}
break;
}
- if (!res)
+ if (!res)
break;
- if (valid_exit(&qe, res))
+ if (valid_exit(&qe, res)) {
+ ast_queue_log(queuename, chan->uniqueid, "NONE", "EXITWITHKEY", "%c|%d", res, qe.pos);
break;
+ }
}
if (!res) {
for (;;) {
res = try_calling(&qe, options, announceoverride, url, &go_on);
- if (res)
+ if (res) {
+ if (res < 0) {
+ if (!qe.handled)
+ ast_queue_log(queuename, chan->uniqueid, "NONE", "ABANDON", "%d|%d|%ld", qe.pos, qe.opos, (long)time(NULL) - qe.start);
+ } else if (res > 0)
+ ast_queue_log(queuename, chan->uniqueid, "NONE", "EXITWITHKEY", "%c|%d", res, qe.pos);
break;
+ }
res = wait_a_bit(&qe);
if (res < 0) {
+ ast_queue_log(queuename, chan->uniqueid, "NONE", "ABANDON", "%d|%d|%ld", qe.pos, qe.opos, (long)time(NULL) - qe.start);
if (option_verbose > 2) {
ast_verbose(VERBOSE_PREFIX_3 "User disconnected when they almost made it\n");
res = -1;
}
break;
}
- if (res && valid_exit(&qe, res))
+ if (res && valid_exit(&qe, res)) {
+ ast_queue_log(queuename, chan->uniqueid, "NONE", "EXITWITHKEY", "%c|%d", res, qe.pos);
break;
-
+ }
/* exit after a timeout if 'n' option enabled */
if (go_on) {
+ ast_queue_log(queuename, chan->uniqueid, "NONE", "EXITWITHTIMEOUT", "%d", qe.pos);
res = 0;
break;
}
generated by cgit v1.2.3 (git 2.25.1) at 2024-06-24 12:02:51 +0000