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-rw-r--r--CHANGES7
-rw-r--r--channels/chan_agent.c40
-rw-r--r--configs/agents.conf.sample14
3 files changed, 49 insertions, 12 deletions
diff --git a/CHANGES b/CHANGES
index 875aae5a3..a67244155 100644
--- a/CHANGES
+++ b/CHANGES
@@ -379,6 +379,13 @@ Local channel changes
that is behind it when queried. This is useful for transfer scenarios as the
actual channel will be transferred, not the Local channel.
+Agent channel changes
+----------------------
+ * The ackcall and endcall options are now supplemented with options acceptdtmf
+ and enddtmf. These allow for the DTMF keypress to be configurable. The options
+ default to their old hard-coded values ('#' and '*' respectively) so this should
+ not break any existing agent installations.
+
Zaptel channel driver (chan_zap) Changes
----------------------------------------
* SS7 support in chan_zap (via libss7 library)
diff --git a/channels/chan_agent.c b/channels/chan_agent.c
index f96fac5cf..7ad929ca1 100644
--- a/channels/chan_agent.c
+++ b/channels/chan_agent.c
@@ -124,6 +124,9 @@ static const char pa_family[] = "Agents"; /*!< Persistent Agents astdb
static int persistent_agents = 0; /*!< queues.conf [general] option */
static void dump_agents(void);
+#define DEFAULT_ACCEPTDTMF '#'
+#define DEFAULT_ENDDTMF '*'
+
static ast_group_t group;
static int autologoff;
static int wrapuptime;
@@ -131,6 +134,8 @@ static int ackcall;
static int endcall;
static int multiplelogin = 1;
static int autologoffunavail = 0;
+static char acceptdtmf = DEFAULT_ACCEPTDTMF;
+static char enddtmf = DEFAULT_ENDDTMF;
static int maxlogintries = 3;
static char agentgoodbye[AST_MAX_FILENAME_LEN] = "vm-goodbye";
@@ -154,6 +159,8 @@ struct agent_pvt {
int autologoff; /*!< Auto timeout time */
int ackcall; /*!< ackcall */
int deferlogoff; /*!< Defer logoff to hangup */
+ char acceptdtmf;
+ char enddtmf;
time_t loginstart; /*!< When agent first logged in (0 when logged off) */
time_t start; /*!< When call started */
struct timeval lastdisc; /*!< When last disconnected */
@@ -324,6 +331,8 @@ static struct agent_pvt *add_agent(const char *agent, int pending)
ast_copy_string(p->moh, moh, sizeof(p->moh));
p->ackcall = ackcall;
p->autologoff = autologoff;
+ p->acceptdtmf = acceptdtmf;
+ p->enddtmf = enddtmf;
/* If someone reduces the wrapuptime and reloads, we want it
* to change the wrapuptime immediately on all calls */
@@ -468,7 +477,7 @@ static struct ast_frame *agent_read(struct ast_channel *ast)
case AST_FRAME_CONTROL:
if (f->subclass == AST_CONTROL_ANSWER) {
if (p->ackcall) {
- ast_verb(3, "%s answered, waiting for '#' to acknowledge\n", p->chan->name);
+ ast_verb(3, "%s answered, waiting for '%c' to acknowledge\n", p->chan->name, p->acceptdtmf);
/* Don't pass answer along */
ast_frfree(f);
f = &ast_null_frame;
@@ -483,18 +492,18 @@ static struct ast_frame *agent_read(struct ast_channel *ast)
break;
case AST_FRAME_DTMF_BEGIN:
/*ignore DTMF begin's as it can cause issues with queue announce files*/
- if((!p->acknowledged && f->subclass == '#') || (f->subclass == '*' && endcall)){
+ if((!p->acknowledged && f->subclass == p->acceptdtmf) || (f->subclass == p->enddtmf && endcall)){
ast_frfree(f);
f = &ast_null_frame;
}
break;
case AST_FRAME_DTMF_END:
- if (!p->acknowledged && (f->subclass == '#')) {
+ if (!p->acknowledged && (f->subclass == p->acceptdtmf)) {
ast_verb(3, "%s acknowledged\n", p->chan->name);
p->acknowledged = 1;
ast_frfree(f);
f = &answer_frame;
- } else if (f->subclass == '*' && endcall) {
+ } else if (f->subclass == p->enddtmf && endcall) {
/* terminates call */
ast_frfree(f);
f = NULL;
@@ -907,7 +916,7 @@ static int agent_ack_sleep(void *data)
if (!p->app_sleep_cond) {
ast_mutex_unlock(&p->lock);
return 0;
- } else if (res == '#') {
+ } else if (res == p->acceptdtmf) {
ast_mutex_unlock(&p->lock);
return 1;
}
@@ -1091,6 +1100,11 @@ static int read_agent_config(int reload)
ackcall = 0;
} else if (!strcasecmp(v->name, "endcall")) {
endcall = ast_true(v->value);
+ } else if (!strcasecmp(v->name, "acceptdtmf")) {
+ acceptdtmf = *(v->value);
+ ast_log(LOG_NOTICE, "Set acceptdtmf to %c\n", acceptdtmf);
+ } else if (!strcasecmp(v->name, "enddtmf")) {
+ enddtmf = *(v->value);
} else if (!strcasecmp(v->name, "wrapuptime")) {
wrapuptime = atoi(v->value);
if (wrapuptime < 0)
@@ -1924,21 +1938,31 @@ static int login_exec(struct ast_channel *chan, void *data)
else
p->ackcall = 0;
tmpoptions=pbx_builtin_getvar_helper(chan, "AGENTACKCALL");
- ast_verb(3, "Saw variable AGENTACKCALL=%s, setting ackcall to: %d for Agent '%s'.\n",tmpoptions,p->ackcall,p->agent);
+ ast_verb(3, "Saw variable AGENTACKCALL=%s, setting ackcall to: %d for Agent '%s'.\n", tmpoptions, p->ackcall, p->agent);
}
if (!ast_strlen_zero(pbx_builtin_getvar_helper(chan, "AGENTAUTOLOGOFF"))) {
p->autologoff = atoi(pbx_builtin_getvar_helper(chan, "AGENTAUTOLOGOFF"));
if (p->autologoff < 0)
p->autologoff = 0;
tmpoptions=pbx_builtin_getvar_helper(chan, "AGENTAUTOLOGOFF");
- ast_verb(3, "Saw variable AGENTAUTOLOGOFF=%s, setting autologff to: %d for Agent '%s'.\n",tmpoptions,p->autologoff,p->agent);
+ ast_verb(3, "Saw variable AGENTAUTOLOGOFF=%s, setting autologff to: %d for Agent '%s'.\n", tmpoptions, p->autologoff, p->agent);
}
if (!ast_strlen_zero(pbx_builtin_getvar_helper(chan, "AGENTWRAPUPTIME"))) {
p->wrapuptime = atoi(pbx_builtin_getvar_helper(chan, "AGENTWRAPUPTIME"));
if (p->wrapuptime < 0)
p->wrapuptime = 0;
tmpoptions=pbx_builtin_getvar_helper(chan, "AGENTWRAPUPTIME");
- ast_verb(3, "Saw variable AGENTWRAPUPTIME=%s, setting wrapuptime to: %d for Agent '%s'.\n",tmpoptions,p->wrapuptime,p->agent);
+ ast_verb(3, "Saw variable AGENTWRAPUPTIME=%s, setting wrapuptime to: %d for Agent '%s'.\n", tmpoptions, p->wrapuptime, p->agent);
+ }
+ tmpoptions = pbx_builtin_getvar_helper(chan, "AGENTACCEPTDMTF");
+ if (!ast_strlen_zero(tmpoptions)) {
+ p->acceptdtmf = *tmpoptions;
+ ast_verb(3, "Saw variable AGENTACCEPTDTMF=%s, setting acceptdtmf to: %c for Agent '%s'.\n", tmpoptions, p->acceptdtmf, p->agent);
+ }
+ tmpoptions = pbx_builtin_getvar_helper(chan, "AGENTENDDTMF");
+ if (!ast_strlen_zero(tmpoptions)) {
+ p->enddtmf = *tmpoptions;
+ ast_verb(3, "Saw variable AGENTENDDTMF=%s, setting enddtmf to: %c for Agent '%s'.\n", tmpoptions, p->enddtmf, p->agent);
}
/* End Channel Specific Agent Overrides */
if (!p->chan) {
diff --git a/configs/agents.conf.sample b/configs/agents.conf.sample
index e07a420c8..bab4d1b7d 100644
--- a/configs/agents.conf.sample
+++ b/configs/agents.conf.sample
@@ -36,17 +36,23 @@ persistentagents=yes
;
;autologoffunavail=yes
;
-; Define ackcall to require an acknowledgement by '#' when
+; Define ackcall to require a DTMF acknowledgement when
; an agent logs in using agentcallbacklogin. Default is "no".
; Can also be set to "always", which will also require AgentLogin
-; agents to acknowledge calls by pressing '#'.
+; agents to acknowledge calls. Use the acceptdtmf option to
+; configure what DTMF key press should be used to acknowledge the
+; call. The default is '#'.
;
;ackcall=no
+;acceptdtmf=#
;
-; Define endcall to allow an agent to hangup a call by '*'.
-; Default is "yes". Set this to "no" to ignore '*'.
+; Define endcall to allow an agent to hangup a call with a
+; DTMF keypress. Default is "yes". Use the enddtmf option to
+; configure which DTMF key will end a call. The default is
+; '*'.
;
;endcall=yes
+;enddtmf=*
;
; Define wrapuptime. This is the minimum amount of time when
; after disconnecting before the caller can receive a new call
generated by cgit v1.2.3 (git 2.25.1) at 2024-06-22 13:51:02 +0000