aboutsummaryrefslogtreecommitdiffstats
diff options
context:
space:
mode:
Diffstat
-rw-r--r--channels/chan_agent.c48
-rw-r--r--channels/chan_local.c4
-rw-r--r--configs/agents.conf.sample7
-rw-r--r--doc/manager.txt1
-rw-r--r--doc/queuelog.txt3
5 files changed, 62 insertions, 1 deletions
diff --git a/channels/chan_agent.c b/channels/chan_agent.c
index 768e15984..534b0ee75 100644
--- a/channels/chan_agent.c
+++ b/channels/chan_agent.c
@@ -158,6 +158,7 @@ static int autologoff;
static int wrapuptime;
static int ackcall;
static int multiplelogin = 1;
+static int autologoffunavail = 0;
static int maxlogintries = 3;
static char agentgoodbye[AST_MAX_FILENAME_LEN] = "vm-goodbye";
@@ -255,6 +256,7 @@ static int agent_sendtext(struct ast_channel *ast, const char *text);
static int agent_indicate(struct ast_channel *ast, int condition);
static int agent_fixup(struct ast_channel *oldchan, struct ast_channel *newchan);
static struct ast_channel *agent_bridgedchannel(struct ast_channel *chan, struct ast_channel *bridge);
+static void set_agentbycallerid(const char *callerid, const char *agent);
static const struct ast_channel_tech agent_tech = {
.type = channeltype,
@@ -464,6 +466,7 @@ static struct ast_frame *agent_read(struct ast_channel *ast)
struct ast_frame *f = NULL;
static struct ast_frame null_frame = { AST_FRAME_NULL, };
static struct ast_frame answer_frame = { AST_FRAME_CONTROL, AST_CONTROL_ANSWER };
+ const char *status;
ast_mutex_lock(&p->lock);
CHECK_FORMATS(ast, p);
if (p->chan) {
@@ -484,6 +487,26 @@ static struct ast_frame *agent_read(struct ast_channel *ast)
if (!ast_strlen_zero(p->loginchan)) {
if (p->chan)
ast_log(LOG_DEBUG, "Bridge on '%s' being cleared (2)\n", p->chan->name);
+
+ status = pbx_builtin_getvar_helper(p->chan, "CHANLOCALSTATUS");
+ if (autologoffunavail && status && !strcasecmp(status, "CHANUNAVAIL")) {
+ char agent[AST_MAX_AGENT] = "";
+ long logintime = time(NULL) - p->loginstart;
+ p->loginstart = 0;
+ ast_log(LOG_NOTICE, "Agent read: '%s' is not available now, auto logoff\n", p->name);
+ manager_event(EVENT_FLAG_AGENT, "Agentcallbacklogoff",
+ "Agent: %s\r\n"
+ "Loginchan: %s\r\n"
+ "Logintime: %ld\r\n"
+ "Reason: Chanunavail\r\n"
+ "Uniqueid: %s\r\n",
+ p->agent, p->loginchan, logintime, ast->uniqueid);
+ snprintf(agent, sizeof(agent), "Agent/%s", p->agent);
+ ast_queue_log("NONE", ast->uniqueid, agent, "AGENTCALLBACKLOGOFF", "%s|%ld|%s", p->loginchan, logintime, "Chanunavail");
+ set_agentbycallerid(p->logincallerid, NULL);
+ p->loginchan[0] = '\0';
+ p->logincallerid[0] = '\0';
+ }
ast_hangup(p->chan);
if (p->wrapuptime && p->acknowledged)
p->lastdisc = ast_tvadd(ast_tvnow(), ast_samp2tv(p->wrapuptime, 1000));
@@ -732,6 +755,7 @@ static int agent_hangup(struct ast_channel *ast)
{
struct agent_pvt *p = ast->tech_pvt;
int howlong = 0;
+ const char *status;
ast_mutex_lock(&p->lock);
p->owner = NULL;
ast->tech_pvt = NULL;
@@ -767,6 +791,25 @@ static int agent_hangup(struct ast_channel *ast)
else
p->lastdisc = ast_tv(0,0);
if (p->chan) {
+ status = pbx_builtin_getvar_helper(p->chan, "CHANLOCALSTATUS");
+ if (autologoffunavail && status && !strcasecmp(status, "CHANUNAVAIL")) {
+ char agent[AST_MAX_AGENT] = "";
+ long logintime = time(NULL) - p->loginstart;
+ p->loginstart = 0;
+ ast_log(LOG_NOTICE, "Agent hangup: '%s' is not available now, auto logoff\n", p->name);
+ manager_event(EVENT_FLAG_AGENT, "Agentcallbacklogoff",
+ "Agent: %s\r\n"
+ "Loginchan: %s\r\n"
+ "Logintime: %ld\r\n"
+ "Reason: Chanunavail\r\n"
+ "Uniqueid: %s\r\n",
+ p->agent, p->loginchan, logintime, ast->uniqueid);
+ snprintf(agent, sizeof(agent), "Agent/%s", p->agent);
+ ast_queue_log("NONE", ast->uniqueid, agent, "AGENTCALLBACKLOGOFF", "%s|%ld|%s", p->loginchan, logintime, "Chanunavail");
+ set_agentbycallerid(p->logincallerid, NULL);
+ p->loginchan[0] = '\0';
+ p->logincallerid[0] = '\0';
+ }
/* Recognize the hangup and pass it along immediately */
ast_hangup(p->chan);
p->chan = NULL;
@@ -1086,6 +1129,11 @@ static int read_agent_config(void)
updatecdr = 1;
else
updatecdr = 0;
+ } else if (!strcasecmp(v->name, "autologoffunavail")) {
+ if (ast_true(v->value))
+ autologoffunavail = 1;
+ else
+ autologoffunavail = 0;
} else if (!strcasecmp(v->name, "recordagentcalls")) {
recordagentcalls = ast_true(v->value);
} else if (!strcasecmp(v->name, "recordformat")) {
diff --git a/channels/chan_local.c b/channels/chan_local.c
index 44103de50..612e28c8b 100644
--- a/channels/chan_local.c
+++ b/channels/chan_local.c
@@ -390,10 +390,14 @@ static int local_hangup(struct ast_channel *ast)
struct local_pvt *cur, *prev=NULL;
struct ast_channel *ochan = NULL;
int glaredetect;
+ char *status;
ast_mutex_lock(&p->lock);
isoutbound = IS_OUTBOUND(ast, p);
if (isoutbound) {
+ status = pbx_builtin_getvar_helper(p->chan, "DIALSTATUS");
+ if(status)
+ pbx_builtin_setvar_helper(p->owner, "CHANLOCALSTATUS", status);
p->chan = NULL;
p->launchedpbx = 0;
} else
diff --git a/configs/agents.conf.sample b/configs/agents.conf.sample
index fd631b431..5d9761cda 100644
--- a/configs/agents.conf.sample
+++ b/configs/agents.conf.sample
@@ -22,6 +22,13 @@ persistentagents=yes
;
;autologoff=15
;
+; Define autologoffunavail to have agents automatically logged
+; out when the extension that they are at returns a CHANUNAVAIL
+; status when a call is attempted to be sent there.
+; Default is "no".
+;
+;autologoffunavail=yes
+;
; Define ackcall to require an acknowledgement by '#' when
; an agent logs in using agentcallbacklogin. Default is "no".
;
diff --git a/doc/manager.txt b/doc/manager.txt
index bd5df8077..065d70a21 100644
--- a/doc/manager.txt
+++ b/doc/manager.txt
@@ -252,6 +252,7 @@ Some standard AMI headers:
Position: <num> -- Position in Queue
Queue: -- Queue name
Reason: -- "Autologoff"
+ Reason: -- "Chanunavail"
Response: <response> -- response code, like "200 OK"
"Success", "Error", "Follows"
Restart: -- "True", "False"
diff --git a/doc/queuelog.txt b/doc/queuelog.txt
index a11812eef..374b7a488 100644
--- a/doc/queuelog.txt
+++ b/doc/queuelog.txt
@@ -32,7 +32,8 @@ the agent was logged in.
AGENTCALLBACKLOGOFF(exten@context|logintime|reason)
The callback agent logged off. The last login extension and context is
recorded, along with the total time the agent was logged in, and the
-reason for the logoff if it was not a normal logoff (e.g., Autologoff)
+reason for the logoff if it was not a normal logoff
+(e.g., Autologoff, Chanunavail)
COMPLETEAGENT(holdtime|calltime|origposition)
The caller was connected to an agent, and the call was terminated normally
generated by cgit v1.2.3 (git 2.25.1) at 2024-07-04 20:25:46 +0000