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-///////////////////////////////////////////////////////////////////////////////
-// Helpdesk Queue
-
-context hd-queue {
- s => {
- NoOp(Add a background sound to tell the user their options);
- Queue(helpdesk|t);
- NoOp(Put in options to apologize and send user to voicemail);
- };
-
- 0 => goto default|0|1;
- 1 => {
- Dial(u41950@svm1.shsu.edu);
- Congestion(10);
- Hangup;
- };
-};
-
-
-context l903-calling {
- _9903NXXXXXX => {
- Realtime(l903_ext|exchange|${EXTEN:4:3}|l903_);
- if ("${l903_exchange}foo" = "foo") {
- Playback(num-outside-area);
- SayDigits(1);
- Playback(and-area-code);
- Playback(before-the-number);
- Hangup;
- };
- &dialout(${EXTEN});
- Congestion(10);
- Hangup;
- };
-};
-///////////////////////////////////////////////////////////////////////////////
-// Extensions pulled from houston.conf
-// Converted the extension list to the database
-
-context houston-calling {
- _9713NXXXXXX => {
- Realtime(hou_713_ext|exchange|${EXTEN:4:3}|hou_713_);
- if ("${hou_713_exchange}foo" = "foo") {
- Playback(num-outside-area);
- SayDigits(1);
- Playback(and-area-code);
- Playback(before-the-number);
- Hangup;
- };
- &dialout(${EXTEN});
- Congestion(10);
- Hangup;
- };
-
- _9281NXXXXXX => {
- Realtime(hou_281_ext|exchange|${EXTEN:4:3}|hou_281_);
- if ("${hou_281_exchange}foo" = "foo") {
- Playback(num-outside-area);
- SayDigits(1);
- Playback(and-area-code);
- Playback(before-the-number);
- Hangup;
- };
- &dialout(${EXTEN});
- Congestion(10);
- Hangup;
- };
-
- _9832NXXXXXX => {
- Realtime(hou_832_ext|exchange|${EXTEN:4:3}|hou_832_);
- if ("${hou_832_exchange}foo" = "foo") {
- Playback(num-outside-area);
- SayDigits(1);
- Playback(and-area-code);
- Playback(before-the-number);
- Hangup;
- };
- &dialout(${EXTEN});
- Congestion(10);
- Hangup;
- };
-};
-
-
-///////////////////////////////////////////////////////////////////////////////
-// Extensions pulled from huntsville.conf
-// Converted the extension list to the database
-
-context huntsville-calling {
- _9NXXXXXX => {
- Realtime(hv_ext|exchange|${EXTEN:1:3}|hv_);
- if ("${hv_exchange}foo" = "foo") {
- Playback(num-outside-area);
- SayDigits(1);
- Playback(and-area-code);
- Playback(before-the-number);
- Hangup;
- };
- &dialout(${EXTEN});
- Congestion(10);
- Hangup;
- };
-
- _NXXXXXX => {
- NoOp(Stripping last four to see what extension we're dialing);
- Set(LAST4=${EXTEN:3});
- StripLSD(4);
- };
-
- i => Playback(pbx-invalid);
- h => Hangup;
-};
-
-///////////////////////////////////////////////////////////////////////////////
-// Extensions pulled from macros.conf
-
-macro dialout( number ) {
- Realtime(call_info|exten|${CALLERIDNUM:5}|mon_);
- if ("${mon_monitor}" = "YES") {
- Dial(SIP/${number}@sgw1.shsu.edu,,wW);
- Dial(SIP/${number}@sgw2.shsu.edu,,wW);
- } else {
- Dial(SIP/${number}@sgw1.shsu.edu);
- Dial(SIP/${number}@sgw2.shsu.edu);
- };
-};
-
-// Standard extension macro:
-// ${ext} - Extension
-macro stdexten( ext ) {
- Realtime(sipusers|name|${ext}|sip_user_);
- Realtime(call_info|exten|${ext}|info_);
- if ("${sip_user_name}foo" = "foo") {
- Wait(1);
- &dialout(${ext});
- Congestion(10);
- Hangup;
- };
- NoOp(${CALLERIDNUM});
- RealtimeUpdate(call_info|exten|${ext}|calltrace|${CALLERIDNUM});
- System(/usr/local/bin/db_update.sh call_info calltrace ${CALLERIDNUM} exten ${ext} &);
- &checkdnd(${ext});
- &checkcf(${ext});
- Realtime(call_info|exten|${CALLERIDNUM:5}|mon_);
- if ("${mon_monitor}" = "YES") {
- Dial(SIP/${info_forwardto},25,wW);
- } else {
- Dial(SIP/${info_forwardto},25);
- };
- switch ("${DIALSTATUS}") {
- case "BUSY":
- &checkcfb(${ext});
- break;
- case "CHANUNAVAIL":
- Dial(IAX2/asterisk:password@scm2.shsu.edu/${info_forwardto},25,wW);
- MailboxExists(${ext});
-// if ("${VMBOXEXISTSSTATUS}" = "FAILED") {
-// Congestion(10);
-// Hangup;
-// };
- &uvm(${ext});
- Hangup;
- break;
- case "CONGESTION":
- MailboxExists(${ext});
- if ("$(VMBOXEXISTSSTATUS}" = "FAILED") {
- Congestion(10);
- Hangup;
- };
- &bvm(${ext});
- Hangup;
- break;
- default:
- MailboxExists(${ext});
- if ("$(VMBOXEXISTSSTATUS}" = "FAILED") {
- Congestion(10);
- Hangup;
- };
- &uvm(${ext});
- Hangup;
- };
- Hangup;
-};
-
-macro uvm( ext ) {
- Dial(SIP/u${ext}@svm1.shsu.edu);
- Playback(im-sorry);
- Playback(voice-mail-system);
- Playback(down);
- Congestion(10);
- Hangup;
-};
-
-macro bvm( ext ) {
- Dial(SIP/b${ext}@svm1.shsu.edu);
- Playback(im-sorry);
- Playback(voice-mail-system);
- Playback(down);
- Congestion(10);
- Hangup;
-};
-
-macro checkdnd( ext ) {
- if ("${info_donotdisturb}foo" = "foo") {
- NoOp(Do Not Disturb is not active);
- } else
- &uvm(${ext});
-};
-
-macro checkcf( ext ) {
- if ("${info_forwardto}foo" = "foo")
- if ("${ext}" = "43974") {
- Set(info_forwardto=${ext}&SCCP/${ext});
- } else {
- Set(info_forwardto=${ext}&SIP/${ext}w);
- };
-};
-
-macro checkcfb( ext ) {
- if ("${info_forwardbusy}foo" = "foo") {
- Wait(1);
- MailboxExists(${ext});
- if ("$(VMBOXEXISTSSTATUS}" = "FAILED") {
- &dialout(${ext});
- Hangup;
- };
- &bvm(${ext});
- Hangup;
- };
- &stdexten(${info_forwardbusy});
-};
-
-///////////////////////////////////////////////////////////////////////////////
-// Extensions pulled from test.conf
-
-context test-include {
- includes {
- test-digium;
- test-sounds;
- test-phinfo;
- };
-};
-
-context test-digium {
- *500 => {
- Dial(IAX2/guest@misery.digium.com/s@default);
- Playback(demo-nogo);
- Hangup;
- };
-};
-
-context test-sounds {
- *501 => {
- Answer;
- Musiconhold;
- Wait(1);
- Hangup;
- };
-};
-
-context test-phinfo {
- *505 => {
- Answer;
- NoOp(${CALLERIDNUM:5});
- SayDigits(${CALLERIDNUM:5});
- Hangup;
- };
-};
-
-///////////////////////////////////////////////////////////////////////////////
-// Extensions pulled from external.conf
-
-context long-distance {
- includes {
- local;
- };
-
- _91XXXXXXXXXX => &dialout(${EXTEN});
- _9011. => &dialout(${EXTEN});
-};
-
-context local {
- includes {
- default;
- };
-
- 911 => &dialout(911);
- 9911 => &dialout(9911);
-
- _9NXXXXXX => goto huntsville-calling|${EXTEN}|1;
- _936NXXXXXX => {
- Goto 9${EXTEN:3}|1;
- Congestion(10);
- Hangup;
- };
-
- _832NXXXXXX => {
- goto 9${EXTEN}|1;
- Congestion(10);
- Hangup;
- };
-
- _713NXXXXXX => {
- goto 9${EXTEN}|1 ;
- Congestion(10);
- Hangup;
- };
-
- _281NXXXXXX => {
- goto 9${EXTEN}|1;
- Congestion(10);
- Hangup;
-
- };
-
- _NXXNXXXXXX => {
- goto 9${EXTEN}|1;
- goto 91${EXTEN}|1;
- Congestion(10);
- Hangup;
- };
-
- _91800NXXXXXX => &dialout(${EXTEN});
- _91866NXXXXXX => &dialout(${EXTEN});
- _91877NXXXXXX => &dialout(${EXTEN});
- _91888NXXXXXX => &dialout(${EXTEN});
- _91900NXXXXXX => &dialout(${EXTEN});
- _91976NXXXXXX => &dialout(${EXTEN});
- _9713NXXXXXX => goto houston-calling|${EXTEN}|1;
- _9281NXXXXXX => goto houston-calling|${EXTEN}|1;
- _9832NXXXXXX => goto houston-calling|${EXTEN}|1;
- _9903NXXXXXX => goto l903-calling|${EXTEN}|1;
-
- _31NXXNXXXXXX => &dialout(${EXTEN});
-
- h => Hangup;
-};
-
-///////////////////////////////////////////////////////////////////////////////
-// Extensions pulled from internal.conf
-
-context from-scm2 {
- _4XXXX => {
- NoOp(DIALING SIP EXTENSION ${EXTEN} - FROM ${CALLERIDNUM});
- Dial(SIP/${EXTEN},20,wW);
- Hangup;
- };
-
- _6XXXX => {
- NoOp(DIALING SIP EXTENSION ${EXTEN} - FROM ${CALLERIDNUM});
- Dial(SIP/${EXTEN},20,wW);
- Hangup;
- };
-};
-
-///////////////////////////////////////////////////////////
-// All internal extensions work through the default context
-// Phones that can only make internal calls should be in
-// this context.
-///////////////////////////////////////////////////////////
-
-context default {
-// Include the contexts in the files that allow us to make these phone calls
- includes {
- vm-include;
- apps-include;
- test-include;
- };
-
-// ALWAYS have an 'h' extension
- h => {
- NoOp(Hangup cause was: ${HANGUPCAUSE});
- Hangup;
- };
-
-// We like to hear that we dialed an invalid extension
- i => Playback(pbx-invalid);
-
-// Dial the operator
- 0 => &dialout(0);
-
-// Send voicemail calls to the vm-* contexts to be handled
- voicemail => goto vm-direct|s|1;
- 5555 => goto vm-direct|s|1;
- 62100 => goto vm-extension|s|1;
-
-// These are our campus extensions, send them to the macro
- _6XXXX => &stdexten(${EXTEN});
- _4XXXX => &stdexten(${EXTEN});
-// These are campus extensions as well, might need to take this out though.
- _9294XXXX => goto _4XXXX|1;
- _9496XXXX => goto _6XXXX|1;
-
-// These allows us to dial from the directory in our phone without worrying about dialing 9
- _936294XXXX => {
- goto ${EXTEN:5}|1;
- goto 9${EXTEN:3}|1;
- Congestion(10);
- Hangup;
- };
-
- _936496XXXX => {
- goto ${EXTEN:5}|1;
- goto 9${EXTEN:3}|1;
- Congestion(10);
- Hangup;
- };
-};
-
-///////////////////////////////////////////////////////////////////////////////
-// Extensions pulled from apps.conf
-
-context apps-include {
- includes {
- app-agents;
- app-dnd;
- app-callforward;
- app-calltrace;
- app-conferences;
- app-ssd;
- app-psd;
- app-idblock;
- app-helpdesk;
- app-dictate;
- app-set-monitor;
- };
-};
-
-context app-agents {
- *54 => {
- Answer;
- Wait(1);
- Read(agent_no|agent-user);
- AgentCallbackLogin(${agent_no}|s${CALLERIDNUM:5});
- Playback(agent-loginok);
- Hangup;
- };
-
- *55 => {
- Answer;
- Wait(1);
- AgentCallbackLogin(${agent_no});
- Hangup;
- };
-};
-
-context app-calltrace {
-// caller dials this to find out the last call missed and possibly call back
- *69 => goto app-calltrace-perform|s|1;
-};
-
-context app-calltrace-perform {
- s => {
- Answer;
- Wait(1);
- Background(info-about-last-call);
- Background(telephone-number);
- RealTime(call_info|exten|${CALLERIDNUM:5}|ct_);
- if ("${ct_calltrace}foo" = "foo") {
- Playback(loligo/from-unknown-caller);
- Hangup;
- } else {
- SayDigits("${ct_calltrace}");
- Set(TIMEOUT(digit)=3);
- Set(TIMEOUT(response)=7);
- Background(loligo/to-call-this-number);
- Background(press-1);
- Background(loligo/silence/5);
- };
- };
-
- 1 => goto local|${ct_calltrace}|1;
-
- i => {
- Playback(vm-goodbye);
- Hangup;
- };
-
- t => {
- Playback(vm-goodbye);
- Hangup;
- };
-};
-
-context app-set-monitor {
- *50 => {
- Realtime(call_info|exten|${CALLERIDNUM:5}|mon_set_);
- if ("${mon_set_monitor}" = "YES") {
- RealtimeUpdate(call_info|exten|${CALLERIDNUM:5}|monitor|);
- System(/usr/local/bin/db_update.sh call_info monitor '' exten ${CALLERIDNUM:5} &);
- } else {
- RealtimeUpdate(call_info|exten|${CALLERIDNUM:5}|monitor|YES);
- System(/usr/local/bin/db_update.sh call_info monitor YES exten ${CALLERIDNUM:5} &);
- };
- NoOp(${mon_set_monitor});
- Hangup;
- };
-};
-
-context app-dnd {
- *78 => {
- Answer;
- Wait(1);
- RealtimeUpdate(call_info|exten|${CALLERIDNUM:5}|donotdisturb|YES);
- System(/usr/local/bin/db_update.sh call_info donotdisturb YES exten ${CALLERIDNUM:5} &);
- Playback(do-not-disturb);
- Playback(loligo/activated);
- Hangup;
- };
-
- *79 => {
- Answer;
- Wait(1);
- RealtimeUpdate(call_info|exten|${CALLERIDNUM:5}|donotdisturb|);
- System(/usr/local/bin/db_update.sh call_info donotdisturb '' exten ${CALLERIDNUM:5} &);
- Playback(do-not-disturb);
- Playback(loligo/de-activated);
- Hangup;
- };
-};
-
-context app-callforward {
- // forwards calling extension to input number *72{EXTEN}
- _*72. => {
- RealtimeUpdate(call_info|exten|${CALLERIDNUM:5}|forwardto|${EXTEN:3});
- System(/usr/local/bin/db_update.sh call_info forwardto ${EXTEN:3} exten ${CALLERIDNUM:5} &);
- Answer;
- Wait(1);
- Playback(loligo/call-fwd-unconditional);
- Playback(loligo/for);
- Playback(loligo/extension);
- SayDigits(${CALLERIDNUM:5});
- Playback(loligo/is-set-to);
- SayDigits(${EXTEN:3});
- Hangup;
- };
-
- // prompts for extension to forward to
- *72 => {
- Answer;
- Wait(1);
- Playback(please-enter-your);
- Playback(extension);
- Background(then-press-pound);
- VMAuthenticate(|s);
- Background(loligo/ent-target-attendant);
- Read(toext,loligo/then-press-pound);
- Wait(1);
- RealtimeUpdate(call_info|exten|${AUTH_MAILBOX}|forwardto|${toext});
- System(/usr/local/bin/db_update.sh call_info forwardto ${toext} exten ${AUTH_MAILBOX} &);
- Playback(loligo/call-fwd-unconditional);
- Playback(loligo/for);
- Playback(loligo/extension);
- SayDigits(${AUTH_MAILBOX});
- Playback(loligo/is-set-to);
- SayDigits(${toext});
- Hangup;
- };
-
- // cancels dialed extension call forward
- _*73. => {
- Realtime(voicemail|mailbox|${EXTEN:3}|auth_);
- Answer;
- Wait(1);
- Authenticate(${auth_password});
- RealtimeUpdate(call_info|exten|${EXTEN:3}|forwardto|);
- System(/usr/local/bin/db_update.sh call_info forwardto '' exten ${EXTEN:3} &);
- Wait(1);
- SayDigits(${EXTEN:3});
- Playback(loligo/call-fwd-cancelled);
- Hangup;
- };
-
- // cancels call forward for calling extension
- *73 => {
- RealtimeUpdate(call_info|exten|${CALLERIDNUM:5}|forwardto|);
- System(/usr/local/bin/db_update.sh call_info forwardto '' exten ${CALLERIDNUM:5} &);
- Answer;
- Wait(1);
- Playback(loligo/call-fwd-cancelled);
- Hangup;
- };
-
- // dialed call forward on busy
- _*90. => {
- RealtimeUpdate(call_info|exten|${CALLERIDNUM:5}|forwardbusy|${EXTEN:3});
- System(/usr/local/bin/db_update.sh call_info forwardbusy ${EXTEN:3} exten ${CALLERIDNUM:5} &);
- Answer;
- Wait(1);
- Playback(loligo/call-fwd-on-busy);
- Playback(loligo/for);
- Playback(loligo/extension);
- SayDigits(${CALLERIDNUM:5});
- Playback(loligo/is-set-to);
- SayDigits(${EXTEN:3});
- Hangup;
- };
-
- // cancels call forward on busy for calling extension
- *91 => {
- RealtimeUpdate(call_info|exten|${CALLERIDNUM:5}|forwardbusy|);
- System(/usr/local/bin/db_update.sh call_info forwardbusy '' exten ${CALLERIDNUM:5} &);
- Answer;
- Wait(1);
- Playback(loligo/call-fwd-on-busy);
- Playback(loligo/de-activated);
- Hangup;
- };
-
- h => Hangup;
-};
-
-context app-idblock {
- _*67. => {
- Set(CALLERID(name)=Anonymous);
- &stdexten(${EXTEN:3});
- };
-};
-
-context app-dictate {
- *1 => {
- Dictate();
- Hangup;
- };
-};
-
-context app-ssd {
-// *59 <xx> <y.> - Set system speed dial <xx> to digits <y.>
-// *59 <xx> 0 - Delete system speed dial <xx>
-// *59 <xx> - Review system speed dial <xx>
-// *1xx - Dial speed dial <xx>
- _*59XXX. => {
- Answer;
- RealtimeUpdate(ssd|sd|${EXTEN:3:2}|extension|${EXTEN:5});
- System(/usr/local/bin/db_update.sh systemsd extension ${EXTEN:5} sd ${EXTEN:3:2} &);
- Wait(1);
- Playback(loligo/speed-dial);
- SayDigits(${EXTEN:3:2});
- Playback(loligo/has-been-set-to);
- SayDigits(${EXTEN:5});
- Hangup;
- };
-
- _*59XX0 => {
- Answer;
- RealtimeUpdate(ssd|sd|${EXTEN:3:2}|extension|);
- System(/usr/local/bin/db_update.sh systemsd extension '' sd ${EXTEN:3:2} &);
- Wait(1);
- Playback(loligo/speed-dial);
- SayDigits(${EXTEN:3:2});
- Playback(loligo/has-been-cleared);
- Hangup;
- };
-
- _*59XX => {
- Answer;
- Realtime(ssd|sd|${EXTEN:3}|ssd_);
- if ("${ssd_extension}foo" = "foo") {
- Playback(loligo/speed-dial);
- SayDigits(${EXTEN:3:2});
- Playback(loligo/is-not-set);
- Hangup;
- };
- Wait(1);
- Playback(loligo/speed-dial);
- SayDigits(${EXTEN:3:2});
- Playback(loligo/is-set-to);
- SayDigits(${ssd_extension});
- Hangup;
- };
-
- // NTC = number to call
- _*1XX => {
- Realtime(ssd|sd|${EXTEN:2}|ssd_);
- if ("${ssd_extension}foo" = "foo") {
- Answer;
- Wait(1);
- Playback(loligo/speed-dial);
- SayDigits(${EXTEN:2});
- Playback(loligo/is-not-set);
- Hangup;
- };
- &stdexten(${ssd_extension});
- Congestion(10);
- Hangup;
- };
-};
-
-macro check-psd-exists ( ext ) {
- Realtime(psd|extension|${ext}|psd_);
- if ("${psd_extension}foo" = "foo") {
- System(/usr/local/bin/create_psd.sh ${ext});
- } else
- NoOp(PSD set for ${ext});
-};
-
-context app-psd {
-// *89 <xx> <y.> - Set personal speed dial <xx> to digits <y.>
-// *89 <xx> 0 - Delete personal speed dial <xx>
-// *89 <xx> - Review personal speed dial <xx>
-// *2xx - Dial personal speed dial <xx>
- _*89XXX. => {
- &check-psd-exists(${CALLERIDNUM:5});
- Answer;
- RealtimeUpdate(psd|extension|${CALLERIDNUM:5}|s${EXTEN:3:2}|${EXTEN:5});
- System(/usr/local/bin/db_update.sh personalsd s${EXTEN:3:2} ${EXTEN:5} extension ${CALLERIDNUM:5} &);
- Wait(1);
- Playback(loligo/speed-dial);
- SayDigits(${EXTEN:3:2});
- Playback(loligo/has-been-set-to);
- SayDigits(${EXTEN:5});
- Hangup;
- };
-
- _*89XX0 => {
- &check-psd-exists(${CALLERIDNUM:5});
- Answer;
- RealtimeUpdate(psd|extension|${CALLERIDNUM:5}|s${EXTEN:3:2}|);
- System(/usr/local/bin/db_update.sh personalsd s${EXTEN:3:2} '' extension ${CALLERIDNUM:5} &);
- Wait(1);
- Playback(loligo/speed-dial);
- SayDigits(${EXTEN:3:2});
- Playback(loligo/has-been-cleared);
- Hangup;
- };
-
- _*89XX => {
- &check-psd-exists(${CALLERIDNUM:5});
- Answer;
- Realtime(psd|extension|${CALLERIDNUM:5}|psd_);
- Wait(1);
- if ("${psd_s${EXTEN:3:2}}foo" = "foo") {
- Playback(loligo/speed-dial);
- SayDigits(${EXTEN:3:2});
- Playback(loligo/is-not-set);
- Hangup;
- };
- Playback(loligo/speed-dial);
- SayDigits(${EXTEN:3:2});
- Playback(loligo/is-set-to);
- SayDigits(${psd_s${EXTEN:3:2}});
- Hangup;
- };
-
- // NTC = number to call
- _*2XX => {
- &check-psd-exists(${CALLERIDNUM:5});
- Realtime(psd|extension|${CALLERIDNUM:5}|psd_);
- if ("${psd_s${EXTEN:2}}foo" = "foo") {
- Answer;
- Wait(1);
- Playback(loligo/speed-dial);
- SayDigits(${EXTEN:2});
- Playback(loligo/is-not-set);
- Hangup;
- };
- &stdexten(${psd_s${EXTEN:2}});
- Congestion(10);
- Hangup;
- };
-};
-
-context app-helpdesk {
- *4357 => {
- &stdexten(41950);
- Congestion;
- };
-};
-
-context app-conferences {
-// waiting for room number announcement
- *86 => goto app-conf-hidden|s|1;
-};
-
-context app-conf-hidden {
- s => {
- Wait(1);
- Playback(loligo/please-enter-the);
- Playback(loligo/extension);
- read(roomtoenter,loligo/then-press-pound);
- Meetme(${roomtoenter});
- Waitexten(8);
- Hangup;
- };
-
- _1. => Meetme(${EXTEN});
-};
-
-///////////////////////////////////////////////////////////////////////////////
-// Extensions pulled from vm.conf:
-
-context vm-include {
- includes {
- vm-direct;
- vm-extension;
- vm-directory;
- };
-};
-
-context vm-direct {
- s => {
- Dial(SIP/5555@svm1.shsu.edu,20);
- Playback(im-sorry);
- Playback(voice-mail-system);
- Playback(down);
- Playback(extra/pls-try-call-later);
- Congestion(10);
- Hangup;
- };
-};
-
-context vm-extension {
- s => {
- Dial(SIP/62100@svm1.shsu.edu,20);
- Playback(im-sorry);
- Playback(voice-mail-system);
- Playback(down);
- Playback(extra/pls-try-call-later);
- Congestion(10);
- Hangup;
- };
-};
-
-context vm-directory {
- 5556 => {
- Dial(SIP/5556@svm1.shsu.edu);
- Playback(im-sorry);
- Playback(voice-mail-system);
- Playback(down);
- Playback(extra/pls-try-call-later);
- Congestion(10);
- Hangup;
- };
-};