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Diffstat (limited to '1.2-netsec/doc/queuelog.txt')
| -rw-r--r-- | 1.2-netsec/doc/queuelog.txt | 77 |
1 files changed, 0 insertions, 77 deletions
diff --git a/1.2-netsec/doc/queuelog.txt b/1.2-netsec/doc/queuelog.txt deleted file mode 100644 index a11812eef..000000000 --- a/1.2-netsec/doc/queuelog.txt +++ /dev/null @@ -1,77 +0,0 @@ -Queue Log Information -===================== - -In order to properly manage ACD queues, it is important to be able to -keep track of details of call setups and teardowns in much greater detail -than traditional call detail records provide. In order to support this, -extensive and detailed tracing of every queued call is stored in the -queue log, located (by default) in /var/log/asterisk/queue_log. - -These are the events (and associated information) in the queue log: - -ABANDON(position|origposition|waittime) -The caller abandoned their position in the queue. The position is the -caller's position in the queue when they hungup, the origposition is -the original position the caller was when they first entered the -queue, and the waittime is how long the call had been waiting in the -queue at the time of disconnect. - -AGENTDUMP -The agent dumped the caller while listening to the queue announcement. - -AGENTLOGIN(channel) -The agent logged in. The channel is recorded. - -AGENTCALLBACKLOGIN(exten@context) -The callback agent logged in. The login extension and context is recorded. - -AGENTLOGOFF(channel|logintime) -The agent logged off. The channel is recorded, along with the total time -the agent was logged in. - -AGENTCALLBACKLOGOFF(exten@context|logintime|reason) -The callback agent logged off. The last login extension and context is -recorded, along with the total time the agent was logged in, and the -reason for the logoff if it was not a normal logoff (e.g., Autologoff) - -COMPLETEAGENT(holdtime|calltime|origposition) -The caller was connected to an agent, and the call was terminated normally -by the *agent*. The caller's hold time and the length of the call are both -recorded. The caller's original position in the queue is recorded in -origposition. - -COMPLETECALLER(holdtime|calltime|origposition) -The caller was connected to an agent, and the call was terminated normally -by the *caller*. The caller's hold time and the length of the call are both -recorded. The caller's original position in the queue is recorded in -origposition. - -CONFIGRELOAD -The configuration has been reloaded (e.g. with asterisk -rx reload) - -CONNECT(holdtime) -The caller was connected to an agent. Hold time represents the amount -of time the caller was on hold. - -ENTERQUEUE(url|callerid) -A call has entered the queue. URL (if specified) and Caller*ID are placed -in the log. - -EXITWITHKEY(key|position) -The caller elected to use a menu key to exit the queue. The key and -the caller's position in the queue are recorded. - -EXITWITHTIMEOUT(position) -The caller was on hold too long and the timeout expired. - -QUEUESTART -The queueing system has been started for the first time this session. - -SYSCOMPAT -A call was answered by an agent, but the call was dropped because the -channels were not compatible. - -TRANSFER(extension,context) -Caller was transferred to a different extension. Context and extension -are recorded. - |