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-[general]
-;
-; Global settings for call queues
-;
-; Persistent Members
-;    Store each dynamic agent in each queue in the astdb so that
-;    when asterisk is restarted, each agent will be automatically
-;    readded into their recorded queues. Default is 'yes'.
-;
-persistentmembers = yes
-;
-; Note that a timeout to fail out of a queue may be passed as part of
-; an application call from extensions.conf:
-; Queue(queuename|[options]|[optionalurl]|[announceoverride]|[timeout])
-; example: Queue(dave|t|||45)
-
-;[markq]
-;
-; A sample call queue
-;
-; Musiconhold sets which music applies for this particular
-; call queue (configure classes in musiconhold.conf)
-;
-;musiconhold = default
-;
-; An announcement may be specified which is played for the member as
-; soon as they answer a call, typically to indicate to them which queue
-; this call should be answered as, so that agents or members who are
-; listening to more than one queue can differentiated how they should
-; engage the customer
-;
-;announce = queue-markq
-;
-; A strategy may be specified.  Valid strategies include:
-;
-; ringall - ring all available channels until one answers (default)
-; roundrobin - take turns ringing each available interface 
-; leastrecent - ring interface which was least recently called by this queue
-; fewestcalls - ring the one with fewest completed calls from this queue
-; random - ring random interface
-; rrmemory - round robin with memory, remember where we left off last ring pass
-;
-;strategy = ringall
-;
-; Second settings for service level (default 0)
-; Used for service level statistics (calls answered within service level time
-; frame)
-;servicelevel = 60
-;
-; A context may be specified, in which if the user types a SINGLE
-; digit extension while they are in the queue, they will be taken out
-; of the queue and sent to that extension in this context.
-;
-;context = qoutcon
-;
-; How long do we let the phone ring before we consider this a timeout...
-;
-;timeout = 15
-;
-; How long do we wait before trying all the members again?
-;
-;retry = 5
-;
-; Weight of queue - when compared to other queues, higher weights get 
-; first shot at available channels when the same channel is included in 
-; more than one queue.
-;
-;weight=0
-;
-; After a successful call, how long to wait before sending a potentially
-; free member another call (default is 0, or no delay)
-;
-;wrapuptime=15
-;
-; Maximum number of people waiting in the queue (0 for unlimited)
-;
-;maxlen = 0
-;
-;
-; How often to announce queue position and/or estimated holdtime to caller (0=off)
-;
-;announce-frequency = 90 
-;
-;
-; How often to make any periodic announcement (see periodic-announce)
-;
-;periodic-announce-frequency=60
-;
-; Should we include estimated hold time in position announcements?
-; Either yes, no, or only once.
-; Hold time will be announced as the estimated time, 
-; or "less than 2 minutes" when appropriate.
-;
-;announce-holdtime = yes|no|once
-
-;
-; What's the rounding time for the seconds?
-; If this is non-zero, then we announce the seconds as well as the minutes
-; rounded to this value.
-;
-; announce-round-seconds = 10
-;
-; Use these sound files in making position/holdtime announcements.  The
-; defaults are as listed below -- change only if you need to.
-;
-;queue-youarenext = queue-youarenext		;	("You are now first in line.")
-;queue-thereare	= queue-thereare		;	("There are")
-;queue-callswaiting = queue-callswaiting	;	("calls waiting.")
-;queue-holdtime = queue-holdtime		;	("The current est. holdtime is")
-;queue-minutes = queue-minutes			;	("minutes.")
-;queue-seconds = queue-seconds			;	("seconds.")
-;queue-thankyou = queue-thankyou		;	("Thank you for your patience.")
-;queue-lessthan = queue-less-than		;       ("less than")
-;queue-reporthold = queue-reporthold		;       ("Hold time")
-;periodic-announce = queue-periodic-announce    ;       ("All reps busy / wait for next")
-;
-; Calls may be recorded using Asterisk's monitor resource
-; This can be enabled from within the Queue application, starting recording
-; when the call is actually picked up; thus, only successful calls are
-; recorded, and you are not recording while people are listening to MOH.
-; To enable monitoring, simply specify "monitor-format";  it will be disabled
-; otherwise.
-;
-; You can specify the monitor filename with by calling
-;    Set(MONITOR_FILENAME=foo)
-; Otherwise it will use MONITOR_FILENAME=${UNIQUEID}
-;
-; monitor-format = gsm|wav|wav49
-;
-; If you wish to have the two files joined together when the call ends, set this
-; to yes.
-;
-; monitor-join = yes
-;
-; This setting controls whether callers can join a queue with no members. There
-; are three choices:
-;
-; yes    - callers can join a queue with no members or only unavailable members
-; no     - callers cannot join a queue with no members
-; strict - callers cannot join a queue with no members or only unavailable
-;          members
-;
-; joinempty = yes
-;
-; If you wish to remove callers from the queue when new callers cannot join,
-; set this setting to one of the same choices for 'joinempty'
-;
-; leavewhenempty = yes
-;
-;
-; If this is set to yes, the following manager events will be generated:
-; AgentCalled, AgentDump, AgentConnect, AgentComplete
-; (may generate some extra manager events, but probably ones you want)
-;
-; eventwhencalled = yes
-;
-; If this is set to no, the following manager events will be generated:
-; QueueMemberStatus
-; (may generate a WHOLE LOT of extra manager events)
-;
-; eventmemberstatusoff = no
-;
-; If you wish to report the caller's hold time to the member before they are
-; connected to the caller, set this to yes.
-;
-; reportholdtime = no
-;
-;
-; If you wish to have a delay before the member is connected to the caller (or
-; before the member hears any announcement messages), set this to the number of
-; seconds to delay.
-;
-; memberdelay = 0
-;
-; If timeoutrestart is set to yes, then the timeout for an agent to answer is
-; reset if a BUSY or CONGESTION is received.  This can be useful if agents
-; are able to cancel a call with reject or similar.
-;
-; timeoutrestart = no
-;
-; Each member of this call queue is listed on a separate line in
-; the form technology/dialstring.  "member" means a normal member of a
-; queue.  An optional penalty may be specified after a comma, such that
-; entries with higher penalties are considered last.
-;
-;member => Zap/1
-;member => Zap/2
-;member => Agent/1001
-;member => Agent/1002
-
-;
-; Note that using agent groups is probably not what you want.  Strategies do
-; not propagate down to the Agent system so if you want round robin, least
-; recent, etc, you should list all the agents in this file individually and not
-; use agent groups.
-;
-;member => Agent/@1		; Any agent in group 1
-;member => Agent/:1,1		; Any agent in group 1, wait for first
-                                ; available, but consider with penalty
-