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authorrussell <russell@f38db490-d61c-443f-a65b-d21fe96a405b>2007-10-15 13:12:51 +0000
committerrussell <russell@f38db490-d61c-443f-a65b-d21fe96a405b>2007-10-15 13:12:51 +0000
commitf9c327b56545b226387601231f4864997172e0e3 (patch)
tree10e1f9eaad925e0834d16a91560765b0c2259636 /doc/tex/queuelog.tex
parent9940e48477e60733376232a897217c44858a8fb4 (diff)
Another major doc directory update from IgorG. This patch includes
- Many uses of the astlisting environment around verbatim text to ensure that it gets properly formatted and doesn't run off the page. - Update some things that have been deprecated. - Add escaping as needed - and more ... (closes issue #10978) Reported by: IgorG Patches: texdoc-85542-1.patch uploaded by IgorG (license 20) git-svn-id: http://svn.digium.com/svn/asterisk/trunk@85547 f38db490-d61c-443f-a65b-d21fe96a405b
Diffstat (limited to 'doc/tex/queuelog.tex')
-rw-r--r--doc/tex/queuelog.tex34
1 files changed, 17 insertions, 17 deletions
diff --git a/doc/tex/queuelog.tex b/doc/tex/queuelog.tex
index 0777b2b79..daf650a26 100644
--- a/doc/tex/queuelog.tex
+++ b/doc/tex/queuelog.tex
@@ -2,16 +2,16 @@ In order to properly manage ACD queues, it is important to be able to
keep track of details of call setups and teardowns in much greater detail
than traditional call detail records provide. In order to support this,
extensive and detailed tracing of every queued call is stored in the
-queue log, located (by default) in /var/log/asterisk/queue\_log.
+queue log, located (by default) in \path{/var/log/asterisk/queue_log}.
These are the events (and associated information) in the queue log:
-\textbf{ABANDON(position|origposition|waittime)}
+\textbf{ABANDON(position$|$origposition$|$waittime)}
The caller abandoned their position in the queue. The position is the
caller's position in the queue when they hungup, the origposition is
the original position the caller was when they first entered the
-queue, and the waittime is how long the call had been waiting in the
+queue, and the waittime is how long the call had been waiting in the
queue at the time of disconnect.
\textbf{AGENTDUMP}
@@ -26,26 +26,26 @@ The agent logged in. The channel is recorded.
The callback agent logged in. The login extension and context is recorded.
-\textbf{AGENTLOGOFF(channel|logintime)}
+\textbf{AGENTLOGOFF(channel$|$logintime)}
The agent logged off. The channel is recorded, along with the total time
the agent was logged in.
-\textbf{AGENTCALLBACKLOGOFF(exten@context|logintime|reason)}
+\textbf{AGENTCALLBACKLOGOFF(exten@context$|$logintime$|$reason)}
The callback agent logged off. The last login extension and context is
recorded, along with the total time the agent was logged in, and the
-reason for the logoff if it was not a normal logoff
+reason for the logoff if it was not a normal logoff
(e.g., Autologoff, Chanunavail)
-\textbf{COMPLETEAGENT(holdtime|calltime|origposition)}
+\textbf{COMPLETEAGENT(holdtime$|$calltime$|$origposition)}
The caller was connected to an agent, and the call was terminated normally
by the *agent*. The caller's hold time and the length of the call are both
recorded. The caller's original position in the queue is recorded in
origposition.
-\textbf{COMPLETECALLER(holdtime|calltime|origposition)}
+\textbf{COMPLETECALLER(holdtime$|$calltime$|$origposition)}
The caller was connected to an agent, and the call was terminated normally
by the *caller*. The caller's hold time and the length of the call are both
@@ -56,7 +56,7 @@ origposition.
The configuration has been reloaded (e.g. with asterisk -rx reload)
-\textbf{CONNECT(holdtime|bridgedchanneluniqueid|ringtime)}
+\textbf{CONNECT(holdtime$|$bridgedchanneluniqueid$|$ringtime)}
The caller was connected to an agent. Hold time represents the amount
of time the caller was on hold. The bridged channel unique ID contains
@@ -65,27 +65,27 @@ is useful when trying to link recording filenames to a particular
call in the queue. Ringtime represents the time the queue members phone
was ringing prior to being answered.
-\textbf{ENTERQUEUE(url|callerid)}
+\textbf{ENTERQUEUE(url$|$callerid)}
A call has entered the queue. URL (if specified) and Caller*ID are placed
in the log.
-\textbf{EXITEMPTY(position|origposition|waittime)}
+\textbf{EXITEMPTY(position$|$origposition$|$waittime)}
The caller was exited from the queue forcefully because the queue had no
reachable members and it's configured to do that to callers when there
are no reachable members. The position is the caller's position in the
-queue when they hungup, the origposition is the original position the
-caller was when they first entered the queue, and the waittime is how
+queue when they hungup, the origposition is the original position the
+caller was when they first entered the queue, and the waittime is how
long the call had been waiting in the queue at the time of disconnect.
-\textbf{EXITWITHKEY(key|position|origposition|waittime)}
+\textbf{EXITWITHKEY(key$|$position$|$origposition$|$waittime)}
The caller elected to use a menu key to exit the queue. The key and
the caller's position in the queue are recorded. The caller's entry
position and amoutn of time waited is also recorded.
-\textbf{EXITWITHTIMEOUT(position|origposition|waittime)}
+\textbf{EXITWITHTIMEOUT(position$|$origposition$|$waittime)}
The caller was on hold too long and the timeout expired. The position in the
queue when the timeout occurred, the entry position, and the amount of time
@@ -103,10 +103,10 @@ member!
\textbf{SYSCOMPAT}
-A call was answered by an agent, but the call was dropped because the
+A call was answered by an agent, but the call was dropped because the
channels were not compatible.
-\textbf{TRANSFER(extension|context|holdtime|calltime)}
+\textbf{TRANSFER(extension$|$context$|$holdtime$|$calltime)}
Caller was transferred to a different extension. Context and extension
are recorded. The caller's hold time and the length of the call are both