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author | oej <oej@f38db490-d61c-443f-a65b-d21fe96a405b> | 2006-02-01 17:49:02 +0000 |
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committer | oej <oej@f38db490-d61c-443f-a65b-d21fe96a405b> | 2006-02-01 17:49:02 +0000 |
commit | 0c43a5ab3637e311a9232ae77ecd8e7f05c2f8cc (patch) | |
tree | 7232cd823d72b5a6ef890d323283b7974188da47 /doc/queuelog.txt | |
parent | fa9fd8ae706c13f63d7db560596ea10b44c8c69d (diff) |
- Removing the "README." from the name of the README files.
git-svn-id: http://svn.digium.com/svn/asterisk/trunk@9047 f38db490-d61c-443f-a65b-d21fe96a405b
Diffstat (limited to 'doc/queuelog.txt')
-rw-r--r-- | doc/queuelog.txt | 78 |
1 files changed, 78 insertions, 0 deletions
diff --git a/doc/queuelog.txt b/doc/queuelog.txt new file mode 100644 index 000000000..374b7a488 --- /dev/null +++ b/doc/queuelog.txt @@ -0,0 +1,78 @@ +Queue Log Information +===================== + +In order to properly manage ACD queues, it is important to be able to +keep track of details of call setups and teardowns in much greater detail +than traditional call detail records provide. In order to support this, +extensive and detailed tracing of every queued call is stored in the +queue log, located (by default) in /var/log/asterisk/queue_log. + +These are the events (and associated information) in the queue log: + +ABANDON(position|origposition|waittime) +The caller abandoned their position in the queue. The position is the +caller's position in the queue when they hungup, the origposition is +the original position the caller was when they first entered the +queue, and the waittime is how long the call had been waiting in the +queue at the time of disconnect. + +AGENTDUMP +The agent dumped the caller while listening to the queue announcement. + +AGENTLOGIN(channel) +The agent logged in. The channel is recorded. + +AGENTCALLBACKLOGIN(exten@context) +The callback agent logged in. The login extension and context is recorded. + +AGENTLOGOFF(channel|logintime) +The agent logged off. The channel is recorded, along with the total time +the agent was logged in. + +AGENTCALLBACKLOGOFF(exten@context|logintime|reason) +The callback agent logged off. The last login extension and context is +recorded, along with the total time the agent was logged in, and the +reason for the logoff if it was not a normal logoff +(e.g., Autologoff, Chanunavail) + +COMPLETEAGENT(holdtime|calltime|origposition) +The caller was connected to an agent, and the call was terminated normally +by the *agent*. The caller's hold time and the length of the call are both +recorded. The caller's original position in the queue is recorded in +origposition. + +COMPLETECALLER(holdtime|calltime|origposition) +The caller was connected to an agent, and the call was terminated normally +by the *caller*. The caller's hold time and the length of the call are both +recorded. The caller's original position in the queue is recorded in +origposition. + +CONFIGRELOAD +The configuration has been reloaded (e.g. with asterisk -rx reload) + +CONNECT(holdtime) +The caller was connected to an agent. Hold time represents the amount +of time the caller was on hold. + +ENTERQUEUE(url|callerid) +A call has entered the queue. URL (if specified) and Caller*ID are placed +in the log. + +EXITWITHKEY(key|position) +The caller elected to use a menu key to exit the queue. The key and +the caller's position in the queue are recorded. + +EXITWITHTIMEOUT(position) +The caller was on hold too long and the timeout expired. + +QUEUESTART +The queueing system has been started for the first time this session. + +SYSCOMPAT +A call was answered by an agent, but the call was dropped because the +channels were not compatible. + +TRANSFER(extension,context) +Caller was transferred to a different extension. Context and extension +are recorded. + |