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authordvossel <dvossel@f38db490-d61c-443f-a65b-d21fe96a405b>2009-04-18 01:28:45 +0000
committerdvossel <dvossel@f38db490-d61c-443f-a65b-d21fe96a405b>2009-04-18 01:28:45 +0000
commit9e81144969b697f442a50bc364d844eb01c3137a (patch)
tree0b87be70eb3abf413819c7ac7c518f2072901784 /channels/chan_agent.c
parent7c43851bcf6506ab5c6336e90a4475f0d87b4db5 (diff)
Merged revisions 189203 via svnmerge from
https://origsvn.digium.com/svn/asterisk/branches/1.4 ........ r189203 | dvossel | 2009-04-17 20:27:19 -0500 (Fri, 17 Apr 2009) | 12 lines Fixed autologoff in agents.conf not working when agent logs in via AgentLogin app An agent logs in by calling an extension that calls the AgentLogin app. In agents.conf ackcall=always is set, so when they get a call they have the choice to either acknowledge it or ignore it. autologoff=10 is set as well, so if the agent ignores the call over 10sec one may assume that the agent should be logged out (and in this case hungup on as well), but this was not happening. (closes issue #14091) Reported by: evandro Patches: autologoff.diff uploaded by dvossel (license 671) Review: http://reviewboard.digium.com/r/225/ ........ git-svn-id: http://svn.digium.com/svn/asterisk/trunk@189204 f38db490-d61c-443f-a65b-d21fe96a405b
Diffstat (limited to 'channels/chan_agent.c')
-rw-r--r--channels/chan_agent.c114
1 files changed, 63 insertions, 51 deletions
diff --git a/channels/chan_agent.c b/channels/chan_agent.c
index 818f61935..535056ecb 100644
--- a/channels/chan_agent.c
+++ b/channels/chan_agent.c
@@ -318,6 +318,7 @@ static void set_agentbycallerid(const char *callerid, const char *agent);
static char *complete_agent_logoff_cmd(const char *line, const char *word, int pos, int state);
static struct ast_channel* agent_get_base_channel(struct ast_channel *chan);
static int agent_set_base_channel(struct ast_channel *chan, struct ast_channel *base);
+static int agent_logoff(const char *agent, int soft);
/*! \brief Channel interface description for PBX integration */
static const struct ast_channel_tech agent_tech = {
@@ -520,8 +521,12 @@ static struct ast_frame *agent_read(struct ast_channel *ast)
struct ast_frame *f = NULL;
static struct ast_frame answer_frame = { AST_FRAME_CONTROL, AST_CONTROL_ANSWER };
const char *status;
- ast_mutex_lock(&p->lock);
+ int cur_time = time(NULL);
+ ast_mutex_lock(&p->lock);
CHECK_FORMATS(ast, p);
+ if (!p->start) {
+ p->start = cur_time;
+ }
if (p->chan) {
ast_copy_flags(p->chan, ast, AST_FLAG_EXCEPTION);
p->chan->fdno = (ast->fdno == AST_AGENT_FD) ? AST_TIMING_FD : ast->fdno;
@@ -538,19 +543,16 @@ static struct ast_frame *agent_read(struct ast_channel *ast)
if (p->chan)
ast_debug(1, "Bridge on '%s' being cleared (2)\n", p->chan->name);
if (p->owner->_state != AST_STATE_UP) {
- int howlong = time(NULL) - p->start;
- if (p->autologoff && howlong > p->autologoff) {
- long logintime = time(NULL) - p->loginstart;
+ int howlong = cur_time - p->start;
+ if (p->autologoff && howlong >= p->autologoff) {
p->loginstart = 0;
ast_log(LOG_NOTICE, "Agent '%s' didn't answer/confirm within %d seconds (waited %d)\n", p->name, p->autologoff, howlong);
- agent_logoff_maintenance(p, p->loginchan, logintime, ast->uniqueid, "Autologoff");
- if (persistent_agents)
- dump_agents();
+ agent_logoff_maintenance(p, p->loginchan, (cur_time = p->loginstart), ast->uniqueid, "Autologoff");
}
}
status = pbx_builtin_getvar_helper(p->chan, "CHANLOCALSTATUS");
if (autologoffunavail && status && !strcasecmp(status, "CHANUNAVAIL")) {
- long logintime = time(NULL) - p->loginstart;
+ long logintime = cur_time - p->loginstart;
p->loginstart = 0;
ast_log(LOG_NOTICE, "Agent read: '%s' is not available now, auto logoff\n", p->name);
agent_logoff_maintenance(p, p->loginchan, logintime, ast->uniqueid, "Chanunavail");
@@ -563,28 +565,38 @@ static struct ast_frame *agent_read(struct ast_channel *ast)
ast_devstate_changed(AST_DEVICE_UNAVAILABLE, "Agent/%s", p->agent);
p->acknowledged = 0;
}
- } else {
- /* if acknowledgement is not required, and the channel is up, we may have missed
- an AST_CONTROL_ANSWER (if there was one), so mark the call acknowledged anyway */
- if (!p->ackcall && !p->acknowledged && p->chan && (p->chan->_state == AST_STATE_UP))
- p->acknowledged = 1;
- switch (f->frametype) {
- case AST_FRAME_CONTROL:
- if (f->subclass == AST_CONTROL_ANSWER) {
- if (p->ackcall) {
- ast_verb(3, "%s answered, waiting for '%c' to acknowledge\n", p->chan->name, p->acceptdtmf);
- /* Don't pass answer along */
- ast_frfree(f);
- f = &ast_null_frame;
- } else {
- p->acknowledged = 1;
- /* Use the builtin answer frame for the
+ } else {
+ /* if acknowledgement is not required, and the channel is up, we may have missed
+ an AST_CONTROL_ANSWER (if there was one), so mark the call acknowledged anyway */
+ if (!p->ackcall && !p->acknowledged && p->chan && (p->chan->_state == AST_STATE_UP)) {
+ p->acknowledged = 1;
+ }
+
+ if (!p->acknowledged) {
+ int howlong = cur_time - p->start;
+ if (p->autologoff && (howlong >= p->autologoff)) {
+ ast_log(LOG_NOTICE, "Agent '%s' didn't answer/confirm within %d seconds (waited %d)\n", p->name, p->autologoff, howlong);
+ agent_logoff_maintenance(p, p->loginchan, (cur_time - p->loginstart), ast->uniqueid, "Autologoff");
+ agent_logoff(p->agent, 0);
+ }
+ }
+ switch (f->frametype) {
+ case AST_FRAME_CONTROL:
+ if (f->subclass == AST_CONTROL_ANSWER) {
+ if (p->ackcall) {
+ ast_verb(3, "%s answered, waiting for '%c' to acknowledge\n", p->chan->name, p->acceptdtmf);
+ /* Don't pass answer along */
+ ast_frfree(f);
+ f = &ast_null_frame;
+ } else {
+ p->acknowledged = 1;
+ /* Use the builtin answer frame for the
recording start check below. */
- ast_frfree(f);
- f = &answer_frame;
- }
- }
- break;
+ ast_frfree(f);
+ f = &answer_frame;
+ }
+ }
+ break;
case AST_FRAME_DTMF_BEGIN:
/*ignore DTMF begin's as it can cause issues with queue announce files*/
if((!p->acknowledged && f->subclass == p->acceptdtmf) || (f->subclass == p->enddtmf && endcall)){
@@ -592,30 +604,30 @@ static struct ast_frame *agent_read(struct ast_channel *ast)
f = &ast_null_frame;
}
break;
- case AST_FRAME_DTMF_END:
- if (!p->acknowledged && (f->subclass == p->acceptdtmf)) {
- ast_verb(3, "%s acknowledged\n", p->chan->name);
- p->acknowledged = 1;
- ast_frfree(f);
- f = &answer_frame;
- } else if (f->subclass == p->enddtmf && endcall) {
- /* terminates call */
- ast_frfree(f);
- f = NULL;
- }
- break;
- case AST_FRAME_VOICE:
- case AST_FRAME_VIDEO:
- /* don't pass voice or video until the call is acknowledged */
- if (!p->acknowledged) {
- ast_frfree(f);
- f = &ast_null_frame;
- }
+ case AST_FRAME_DTMF_END:
+ if (!p->acknowledged && (f->subclass == p->acceptdtmf)) {
+ ast_verb(3, "%s acknowledged\n", p->chan->name);
+ p->acknowledged = 1;
+ ast_frfree(f);
+ f = &answer_frame;
+ } else if (f->subclass == p->enddtmf && endcall) {
+ /* terminates call */
+ ast_frfree(f);
+ f = NULL;
+ }
+ break;
+ case AST_FRAME_VOICE:
+ case AST_FRAME_VIDEO:
+ /* don't pass voice or video until the call is acknowledged */
+ if (!p->acknowledged) {
+ ast_frfree(f);
+ f = &ast_null_frame;
+ }
default:
/* pass everything else on through */
break;
- }
- }
+ }
+ }
CLEANUP(ast,p);
if (p->chan && !p->chan->_bridge) {
@@ -1642,7 +1654,7 @@ static void agent_logoff_maintenance(struct agent_pvt *p, char *loginchan, long
p->logincallerid[0] = '\0';
ast_devstate_changed(AST_DEVICE_UNAVAILABLE, "Agent/%s", p->agent);
if (persistent_agents)
- dump_agents();
+ dump_agents();
}